How do you write a feedback request email?

Keep it short, explain why you are asking, and put the first question right in the email so answering takes one click.

When should you ask users for feedback?

After they have used the product enough to judge it, often two to four weeks after signup, and again after key moments like a support ticket.

Which brands send feedback request emails?

This collection has 7 real feedback request emails from 7 brands, including Bird, Craftsy, Infogram, Keh and National Trust for Historic Preservation. Every example was captured from a real signup, not a mockup.

When do brands send feedback request emails?

Across these examples, the typical one arrives 2 days after signup. 14% arrive the same day.

What email platforms do brands use for feedback request emails?

The most common sending platforms here are HubSpot, Mailchimp and Mailgun, detected from each email's delivery headers.

How long are subject lines for feedback request emails?

The typical subject line here is 34 characters long. 14% use an emoji.

Get Started

Feedback request email examples

Survey, NPS, or request for product feedback. Real examples, captured from actual signups.

What great feedback request emails do

Feedback request emails ask users what they think of the product, often with an NPS question or a short survey. The answers shape the roadmap and flag unhappy customers early.

1
Ask one question first
A single rating in the email body gets many more answers than a survey link.
2
Say what you will do with it
People answer when they believe feedback changes something.
3
Follow up on low scores
A personal reply to detractors turns feedback into retention.

Feedback request emails by the numbers

What the 7 examples in this collection have in common.

Emails: 7
Brands: 7
Typical send day: Day 2
Subject length: 34 characters
Sending platform: HubSpot

7 feedback request email examples (2026) | Sequenzy

Feedback request email examples

What great feedback request emails do

Ask one question first

Say what you will do with it

Follow up on low scores

Feedback request emails by the numbers

Feedback request email examples

What great feedback request emails do

Ask one question first

Say what you will do with it

Follow up on low scores

Feedback request emails by the numbers

Styles

Colors

Sending platforms

Brands in this collection

Related examples

Frequently asked questions

How do you write a feedback request email?

When should you ask users for feedback?

Which brands send feedback request emails?

When do brands send feedback request emails?

What email platforms do brands use for feedback request emails?

How long are subject lines for feedback request emails?

Tell us about yourself

What would make Bird work for you?

Can we help you get started with Crowdsignal?

[First name] Quick Question: Why Infogram?

We’d love to know what you think

Build the future of The Marshall Project

Enter to win $500 at KEH! 💸