How do you write a feedback request email?

Keep it short, explain why you are asking, and put the first question right in the email so answering takes one click.

When should you ask users for feedback?

After they have used the product enough to judge it, often two to four weeks after signup, and again after key moments like a support ticket.

Which brands send SaaS feedback request emails?

This collection has 3 real SaaS feedback request emails from 3 brands, including Bird, Infogram and Polldaddy. Every example was captured from a real signup, not a mockup.

When do brands send SaaS feedback request emails?

Across these examples, the typical one arrives one day after signup. 33% arrive the same day.

What email platforms do brands use for SaaS feedback request emails?

Every detected example here was sent with HubSpot, read from its delivery headers.

How long are subject lines for SaaS feedback request emails?

The typical subject line here is 42 characters long. None of them use an emoji.

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SaaS feedback request email examples

Survey, NPS, or request for product feedback. Real examples from SaaS brands, captured from actual signups.

What great SaaS feedback request emails do

Feedback request emails ask users what they think of the product, often with an NPS question or a short survey. The answers shape the roadmap and flag unhappy customers early.

1
Ask one question first
A single rating in the email body gets many more answers than a survey link.
2
Say what you will do with it
People answer when they believe feedback changes something.
3
Follow up on low scores
A personal reply to detractors turns feedback into retention.

SaaS feedback request emails by the numbers

What the 3 examples in this collection have in common.

Emails: 3
Brands: 3
Typical send day: Day 1
Subject length: 42 characters
Sending platform: HubSpot

3 SaaS feedback request email examples (2026) | Sequenzy

SaaS feedback request email examples

What great SaaS feedback request emails do

Ask one question first

Say what you will do with it

Follow up on low scores

SaaS feedback request emails by the numbers

SaaS feedback request email examples

What great SaaS feedback request emails do

Ask one question first

Say what you will do with it

Follow up on low scores

SaaS feedback request emails by the numbers

Styles

Colors

Sending platforms

Brands in this collection

Related examples

Frequently asked questions

How do you write a feedback request email?

When should you ask users for feedback?

Which brands send SaaS feedback request emails?

When do brands send SaaS feedback request emails?

What email platforms do brands use for SaaS feedback request emails?

How long are subject lines for SaaS feedback request emails?

What would make Bird work for you?

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[First name] Quick Question: Why Infogram?