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Best Tools

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Resources

  • About Sequenzy
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Email examplesBrandsShortStackFeedback request

ShortStack non-upgrade feedback request

ShortStack asks a new user who stayed on the Free Plan what held them back from upgrading. It invites them to share feedback through a brief survey.

ShortStack

Day 14 after signup

We noticed you didn't upgrade 😢

Your feedback could help us understand how we can better meet your needs.

Why it works

  • Acknowledge the recipient’s choice without pressure before asking what influenced it.
  • Make the feedback request feel easy by stating a short time commitment and using one clear call to action.

How it is built

  1. Personal greeting
  2. Acknowledges free plan
  3. Asks for feedback
  4. Single feedback button
  5. Team sign-off
Email copy

Hey [First name], We noticed you decided not to upgrade from the Free Plan, and that’s totally fine! But we’re always looking for ways to improve, and your feedback could help us understand how we can better meet your needs. Was there something holding you back? Or a feature you were hoping to see? Click below and take 1 minute to share your thoughts. Your input goes a long way in helping us create something that works for you. Thanks in advance for your time! Cheers, The ShortStack Team Send feedback! © 2026 Pancake Laboratories, Inc. About Us | Terms & Conditions | Privacy Policy 518 Pyramid Way, Sparks, NV 89431 This is an auto-generated email. You received this email because you are subscribed to ShortStack.com. If you don't want to hear from us, click here.

Brand
ShortStack
Industry
SaaS · Marketing software
Type
Lifecycle
Email
Feedback request
Sent
Day 14 after signup
Sent at
Sat, 5:00 PM UTC
From
ShortStack <hello@updates.shortstack.com>
Sent with
Amazon SES
Plain textPersonalizedSingle CTA
All feedback request email examples

Breakdown

Main button
“Send feedback!”
Calls to action
1 button, 10 links
Length
133 words · Under a minute
Images
1
Layout
Single column · Balanced
Voice
Friendly
Language
English
Fonts
Open Sans, Helvetica
Dark mode
No custom styles

Colors

  • #0068cf
  • #ffffff
  • #0000ee
  • #000000
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