1. Introduction

Welcome to Sequenzy ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

2. Information We Collect

2.1 Information You Provide

Account information (name, email address, password, company name)
Billing information (payment method, billing address)
Email content and templates you create
Subscriber lists and contact information you upload
Communications with our support team

2.2 Information Collected Automatically

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Email analytics (open rates, click rates, bounce rates)
Cookies and similar tracking technologies

3. How We Use Your Information

Provide, maintain, and improve our services
Process transactions and send related information
Send administrative information, updates, and marketing communications
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns and trends
Detect, prevent, and address technical issues and fraud
Enforce our Terms of Service, including monitoring for anti-spam policy compliance

4. Data Processing for Third Parties (Customer Subscriber Data)

When you use Sequenzy to send emails to your subscribers, we act as a data processor on your behalf. This section explains how we handle your subscribers' data.

4.1 Our Role

You (our customer) are the data controller for your subscriber lists. We process this data solely to provide email delivery services on your behalf.

4.2 How We Process Subscriber Data

We process email addresses and associated data solely for the purpose of message delivery
We do not sell, share, rent, or use subscriber contact information for our own marketing purposes
We do not contact your subscribers directly except to deliver emails on your behalf
Subscriber data is segregated per customer account and is not shared between accounts

4.3 Data Retention & Deletion

Subscriber data is retained only as long as your account is active
You can delete individual subscribers or entire lists at any time
Upon account termination, all subscriber data is permanently deleted within 30 days
Bounced and unsubscribed email addresses are retained in suppression lists to prevent future sends (required for compliance)

4.4 Your Obligations

As the data controller, you are responsible for:

Obtaining proper consent from subscribers before uploading their data
Providing subscribers with your own privacy policy explaining how their data is used
Honoring opt-out and data deletion requests from subscribers
Ensuring compliance with GDPR, CAN-SPAM, and other applicable laws

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers who assist in our operations (e.g., payment processors, email delivery infrastructure)
To comply with legal obligations
To protect our rights, privacy, safety, or property
In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security audits and monitoring
Access controls and authentication requirements
Employee training on data protection

However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete your personal information within 30 days.

8. Your Rights

Depending on your location, you may have the following rights:

Access and receive a copy of your personal data
Rectify or update your personal information
Delete your personal information
Object to or restrict processing of your data
Data portability
Withdraw consent at any time

To exercise these rights, contact us at [email protected].

9. Cookies

We use cookies and similar tracking technologies to collect and track information about your activity on our platform. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

11. International Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place when transferring data internationally, including standard contractual clauses where required.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: https://sequenzy.com