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Email examples/Transactional emails/Failed payment email examples

Failed payment email examples

Dunning: a charge failed or a card is expiring. Real examples, captured from actual signups.

All industriesSaaS

What great failed payment emails do

Failed payment emails (dunning emails) tell customers a charge did not go through and ask them to update their card. Good ones recover a large share of revenue that would otherwise churn silently.

  1. 1

    Be clear, not alarming

    Most failures are expired cards. A calm, matter-of-fact tone works best.

  2. 2

    Link straight to billing

    One button to update the payment method, ideally without logging in again.

  3. 3

    Explain what happens next

    When you will retry, and when access would pause if nothing changes.

  4. 4

    Send a short sequence

    Two to four emails over one to two weeks recover more than a single notice.

Failed payment emails by the numbers

What the 9 examples in this collection have in common.

Emails
9
Brand
1
Subject length
54 characters
Sending platform
Postmark

Styles

Plain text100%Single CTA67%

Colors

Black & white100%

Sending platforms

Postmark100%

Brands in this collection

  • Subbly9 emails

Related examples

  • Transactional email examples3358
  • Account verification email examples1575
  • Account notification email examples1452

Frequently asked questions

What is a dunning email?

An email sent when a subscription payment fails, asking the customer to update their payment details before access is paused.

How many failed payment emails should you send?

A sequence of two to four over about two weeks is common, with the last one saying clearly when the account will be paused.

Which brands send failed payment emails?

This collection has 9 real failed payment emails from 1 brand: Subbly. Every example was captured from a real signup, not a mockup.

What email platforms do brands use for failed payment emails?

Every detected example here was sent with Postmark, read from its delivery headers.

How long are subject lines for failed payment emails?

The typical subject line here is 54 characters long. None of them use an emoji.
9 emails

Your store will be put offline soon

SubblyFailed payment

+1 near-identical email

  • Your store will be put offline soon
Remix

Second Notice: Please update your billing information.

SubblyFailed payment

+2 near-identical emails

  • Second Notice: Please update your billing information.
  • Second Notice: Please update your billing information.
Remix

Please update your billing information - Payment failed

SubblyFailed payment

+3 near-identical emails

  • Please update your billing information - Payment failed
  • Please update your billing information - Payment failed
  • Please update your billing information - Payment failed
Remix