Subbly
Day 9 after signup
Please update your billing information - Payment failed
Why it works
- State the failed charge and its reason up front so the reader quickly understands the issue.
- Explain the consequence of inaction, then give one direct path to resolve it.
- Keep the message brief and reassure the customer that the update should be quick.
How it is built
- Personal greeting
- Failed charge explanation
- Account status reminder
- Payment update link
- Customer sign-off
Email copy
Hi , We just tried to charge your card for Subbly (2026), but it failed for the following reason: "an unspecified billing error" Please update your payment information to keep your account active (it'll take less than a minute). To save you some time, here's a direct link to your payment update page: https://billing.subbly.co Thanks for being a Subbly customer! Subbly