Subbly
Day 9 after signup
Your store will be put offline soon
Why it works
- Lead with the unresolved billing issue and explain its consequence and deadline so the reader can quickly understand the stakes.
- Give a direct path to update payment details, then include a practical troubleshooting option for readers who believe their card is valid.
- A personal sign-off and invitation to reply make an automated billing notice feel more approachable.
How it is built
- Personal greeting
- Billing issue warning
- Store deactivation timeline
- Billing update instructions
- Troubleshooting advice
- Personal sign-off
Email copy
Dear , I just wanted you to be aware that your company has a subscription to Subbly (https://www.subbly.co) that will be cancelled in the next 7 days leading to the deactivation of your store, unless you update the billing information for that subscription. The current card on file is a card ending in . We've sent several emails to you previously, but the billing information hasn't been updated, so I'm reaching out just in case you haven't gotten the other emails. I'd hate for your subscription to expire suddenly. If you'd like to update your billing information, you can do so here: https://billing.subbly.co If you're sure that we have the correct card information for you, but your charge keeps getting declined, please try contacting your bank to get them to allow the charges from Subbly. Please email me if you have any questions. Kind regards, Andrija Subbly