Subbly
Day 9 after signup
Second Notice: Please update your billing information.
Why it works
- Lead with the failed charge so the reason for the email is immediately clear.
- Pair the requested payment update with the consequence of inaction and the timing of the next retry.
- Offer a practical troubleshooting step for customers who believe their payment details are correct.
How it is built
- Greeting and retry notice
- Failed charge explanation
- Payment update instruction
- Next retry timing
- Bank support suggestion
- Friendly sign-off
Email copy
Hello again ! We just retried the $1.00 charge on your card ending in for the Subbly Subbly (2026) plan at https://www.subbly.co, but it failed because "an unspecified billing error" Please update your payment information to keep your account active by going to https://billing.subbly.co We'll try to bill you again in 7 days, so please make sure to update your billing information as soon as possible. If you're sure that we have the correct card information for you, but your charge keeps getting declined, please try contacting your bank to get them to allow the charges from Subbly. Thanks for being a Subbly customer! Your friends at Subbly https://www.subbly.co