Crisp's pricing page
Captured from crisp.chat. Pricing changes often, so confirm the current numbers on the live page.
Buying shortcut
Which Crisp plan should you choose?
Start here
Free
Small teams testing website chat. It is the first tier to check when you only need the core Crisp workflow. Watch for: Advanced automation and campaigns require paid tiers
Public price
$0/mo
Free per workspace.
Main upgrade
Mini
Small teams starting structured customer messaging. Inspect this tier when the lower tier starts blocking reporting, automation, collaboration, or support needs. Watch for: Lower feature depth than Essentials or Plus
Public price
$45/mo
Per workspace per month.
High-volume or advanced
Enterprise
Larger teams needing custom security, governance, and support. Treat this as the serious-operations tier, especially if the first two plans leave key limits or add-ons unresolved. Watch for: No public fixed price
Public price
Custom
Sales quote.
What Crisp costs at your size
The cheapest plan that covers each size, from Crisp's published pricing. Check the sources below for the date it was verified.
Cost scenarios
Pricing pages show the entry point. These scenarios show what the plan means in real buying situations.
Website live chat and support inbox
Crisp: Crisp starts free and scales by workspace.. Sequenzy: Sequenzy is not a live chat platform.. Crisp is better for chat and support messaging.
SaaS lifecycle email campaigns
Crisp: Crisp campaigns are part of a broader support platform.. Sequenzy: Sequenzy is purpose-built for lifecycle email.. Sequenzy is better when email campaigns are the core workflow.
Multi-workspace organization
Crisp: Crisp charges per workspace, so each brand or workspace can affect cost.. Sequenzy: Compare against actual email program structure.. Model workspace count before comparing prices.
What to watch for
Crisp is a customer messaging platform, not a dedicated lifecycle email platform.
Add-ons such as AI and WhatsApp can increase cost.
Pricing is per workspace, so multi-brand teams should model workspace count.
Costs beyond the headline price
- Extra seats beyond the included seats raise the bill, listed at $10 per additional agent per month.
- Hugo AI usage beyond the included monthly credits is billed through Pay-As-You-Go with a limit you set, and credits reset each billing cycle.
- Higher storage needs such as more CRM contacts, campaign recipients, operators, status page nodes, or sub-inboxes can require paid limit increases on Essentials or higher.
- Some features not in the plan can be added as optional paid extras, such as paid integrations, additional contacts, or more than 20 agents in the inbox.
- VAT is not included in the listed plan prices and may apply for consumers or EU buyers without a valid EU VAT number.
Crisp pricing is workspace-based
Crisp is priced around support and customer messaging workspaces, not around email contacts or marketing send volume.
The practical cost question is how many workspaces you need and whether chat, shared inbox, help center, chatbot, WhatsApp, AI replies, and campaigns all belong in one tool. Crisp can be efficient when support and customer messaging are owned together. It is less direct when marketing only wants lifecycle email and does not need a support inbox.
Use Crisp alternatives to compare chat and shared-inbox tools. Use Sequenzy vs Crisp when the question is whether customer support messaging should double as lifecycle marketing.
Crisp vs Sequenzy
Crisp is better for support chat and shared inboxes. Sequenzy is better for SaaS lifecycle email.
Crisp vs Sequenzy
How Crisp compares with Sequenzy, which bills on emails sent rather than contact count.
How Sequenzy prices the same volume
Sequenzy price per 1k emails
$0.82 / 1k at $49/mo for 60k emails
Verdict
Crisp is strong customer messaging software. Sequenzy is the better fit when the goal is SaaS lifecycle email rather than chat, inbox, and support workflows.
FAQ
Sources checked · Oct 8, 2026