Close
Day 24 after signup
Be brutally honest. What did you think of Close?
No sugarcoating needed
Why it works
- Acknowledge that the trial has ended before asking for feedback, so the request feels relevant to the recipient’s experience.
- Keep the survey ask specific and low-effort, then offer a direct reply as an alternative for feedback that needs more context.
- Use an accountable, conversational voice to make the request feel like a genuine effort to learn rather than a sales pitch.
How it is built
- Personal greeting
- Acknowledges trial ending
- Asks for honest feedback
- Survey call to action
- Direct reply invitation
- Personal sign-off
Email copy
Hi [First name], Okay, let’s cut to the chase. Your trial ended two weeks ago, and it’s clear Close didn’t stick. That’s on us, not you. We want to know exactly what worked, what didn’t, and where we dropped the ball. Mind taking 60 seconds to tell us what you really thought? No sugarcoating. Just straight-up feedback. Take the quick survey → Your insights go straight into making Close a CRM that salespeople actually love. And if there’s something you still want to try, maybe a feature you missed or a corner you didn’t explore, reply to this email and let us know. Go close some deals, Emily at Close 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States © 2026 Elastic, Inc. All rights reserved. View in Browser Unsubscribe