Softr
Day 9 after signup
Didn't think Softr was right for you?
Why it works
- Connect the feedback request to a clear moment in the customer journey so the reason for reaching out is immediately apparent.
- Offer a simple way to respond, and use specific prompts to help the recipient explain what got in the way.
How it is built
- Personal greeting
- Trial status note
- Upgrade friction questions
- Feedback invitation
- Founder sign-off
Email copy
Hi [First name], I saw your Business plan trial ended. I'm curious what got in the way of upgrading. Was it setup, your use case, or something missing like a data source? You can reply directly to this email or share your feedback here. It really helps us improve. Thank you, Mariam, Founder/CEO, Softr