Putler
Day 12 after signup
quick question..
Why it works
- State the relevant customer moment first so the request feels connected to their experience.
- Offer a short list of possible reasons to make an open-ended feedback request easier to answer.
- Keep the note conversational and low-pressure, with a warm sign-off rather than a sales pitch.
How it is built
- Personal greeting
- Trial status context
- Possible reasons listed
- Feedback request
- Warm sign-off
- Personal postscript
Email copy
Greetings [First name], It’s Andrea here from Putler. I noticed that your trial ended and that you did not sign up for the premium version of Putler. So I was wondering where it all went wrong - Was it too confusing? Did it not show you the insights you were hoping for? Did it just not work as you expected? Don't like the pricing? or was it not one of the 4 reasons I’ve assumed? You don’t owe me anything, but I’d really appreciate any feedback you have - good (yay!), bad (ahh!), or ugly (eek!). Have an absolutely wonderful day, Andrea Customer Success Champion P.S. For the specific purpose of brightening up your day, I’ve included a picture of a rather dapper dog wearing a monocle and a top hat. I think he looks like a Rufus, what do you think? Don't want to get emails like this? unsubscribe Powered by Gist 340 S Lemon Ave # 7473, Walnut, CA – 91789, Alternate address: 126 1st Floor, Raghuleela Mega Mall, Kandivali West, Mumbai – 400092, MH, Mumbai, Maharashtra, 4000067