Replies Are Stronger Signals Than Opens
Clicks and opens are useful, but replies show intent. A subscriber who replies may need sales help, support, product guidance, or a human follow-up. The inbox makes those conversations visible.
| Message type | What you can do |
|---|---|
| Demo interest | Keep it open until sales answers |
| Support question | Forward it to support with attachments |
| Negative feedback | Add an internal note for product |
| Partnership request | Reply from the right sender profile |
| Anything else | Close it, or mark it unread for later |
An Address for Everything Else
Your inbox address accepts any email, not just replies. Use it for a contact form, a vendor, an integration that sends email, or another AI agent. Messages that answer an earlier email join its thread.
Keep Context With the Contact
Each conversation links to the subscriber when the sender is one, and to the campaign, sequence, or transactional email that started it. Teammates can see what was sent before they answer.
Let Agents Do the Triage
Everything you can do in the dashboard is available to agents: list_conversations, get_conversation, reply_to_conversation, forward_conversation_message, mark_conversation_unread, and get_inbox_address in MCP, the matching sequenzy inbox commands, and the /v1/conversations API.