Reply Tracking

Know exactly when subscribers reply

Stop guessing if your emails got a response. Track replies automatically, process inbound messages, and trigger workflows when people write back.

Benefits

Why Sequenzy for Reply Tracking?

Automatic Reply Detection

We track when subscribers reply to your campaigns and sequences. No manual checking required.

Inbound Email Processing

Receive and parse emails sent to your domain. Extract content, attachments, and metadata automatically.

Reply-Based Automations

Trigger sequences or actions when someone replies. Move them to a different segment, notify your team, or update their record.

Conversation Tracking

See the full conversation history for each subscriber. Know exactly what they said and when.

Developer Experience

Ship emails in minutes, not days

Sequenzy's API is designed for developers who value simplicity. A few lines of code and you're sending transactional emails with enterprise-grade deliverability.

View full docs →
Send with the Sequenzy SDK
npm install sequenzy
import Sequenzy from 'sequenzy';

// Initialize the Sequenzy client
const client = new Sequenzy({ apiKey: 'your-api-key' });

// Send using a template (recommended)
const response = await client.transactional.send({
  to: 'user@example.com',
  slug: 'password-reset',
  variables: {
    RESET_LINK: 'https://app.example.com/reset?token=abc123',
    USER_NAME: 'John',
    EXPIRES_IN: '24 hours'
  }
});

// Or send with custom content (no template needed)
await client.transactional.send({
  to: 'user@example.com',
  subject: 'Password Reset Request',
  body: '<h1>Reset your password</h1><p>Click the link below...</p>',
  variables: {
    USER_NAME: 'John'
  }
});

console.log('Email queued:', response.jobId);

Type-safe SDKs

Full TypeScript support with autocomplete

Automatic retries

Built-in exponential backoff

Webhook events

Real-time delivery notifications

How it works

Get started in minutes

01

Set up your reply domain

Configure a reply-to address on your domain. We handle the DNS setup with you.

02

Send your emails

Send campaigns or sequences as usual. Replies are tracked automatically.

03

Process replies instantly

When someone replies, we capture the message, parse the content, and update the subscriber record.

04

Trigger automations

Run workflows based on replies. Notify your sales team, add tags, or move subscribers to new sequences.

Use cases

Built for real-world use cases

See how SaaS teams use Sequenzy reply tracking.

Sales Outreach

Know which prospects are interested. When someone replies to your cold email sequence, automatically notify your sales team and pause the sequence.

Example

Prospect replies asking to schedule a call, your SDR gets a Slack notification instantly.

Customer Feedback

Send feedback requests and actually capture the responses. Process replies automatically without checking a shared inbox.

Example

Post-purchase survey replies get logged to your CRM and tagged for follow-up.

Support Triage

Route inbound emails to the right team. Parse the content and assign priority based on keywords or sentiment.

Example

Emails containing urgent keywords get flagged as high priority automatically.

Lead Qualification

Use replies to qualify leads. Someone who responds is more engaged than someone who just opens. Score leads based on reply behavior.

Example

Subscribers who reply get a +50 lead score boost.

Comparison

Why reply tracking matters

Most email tools ignore replies. We make them actionable.

Feature
Sequenzy
Others
Automatic reply detection
Rare
Inbound email parsing
Reply-based automations
Conversation history
Webhook notifications
Varies
Works with sequences
Limited

Pricing

Simple, transparent pricing

Unlimited contacts on all plans. Only pay for emails you send.

MonthlyYearly
Free Plan
$0/month
Up to 2.5k emails
2.5k emails1.2M+ emails

All features included:

  • Unlimited contacts
  • No daily email limit
  • Visual automation builder
  • Transactional email API
  • Reply tracking & team inbox
  • Goal tracking & revenue attribution
  • Dynamic segments
  • Payment integrations(Stripe, Paddle, Lemon Squeezy)
  • Full REST API access
  • Custom sending domain
  • No "Sent with Sequenzy" branding

FAQ

Frequently Asked Questions

Ready to get started?

Start free and build your first email sequence in minutes. No credit card required.