Intercom
Day 40 after signup
Still using CSAT? Here’s why that’s risky
CSAT misses what AI can now reveal.
Why it works
- Open with a familiar problem and explain its stakes before introducing the product or event.
- Use a concise agenda to show what attendees will learn, then keep the main action clear with a prominent webinar CTA.
How it is built
- Greeting
- CSAT problem framing
- Product solution introduction
- Webinar agenda
- Primary webinar CTA
- Credibility and footer
Email copy
Hi there, Most support teams still rely on CSAT, but it’s outdated, biased, and only scratches the surface of the customer experience. The good news is AI unlocks a better way. That’s why we built Fin Insights, an AI-powered product that gives you full visibility into every conversation. Watch our webinar to see how it helps you monitor, analyze, and optimize customer service quality in real time. You’ll see: Why CSAT and traditional metrics no longer work in the AI era CX Score in action: an AI-powered metric that reveals the full picture of customer experience New real-time dashboards that let you measure, analyze, and optimize AI performance continuously How AI leaders are already using these tools to improve support, deliver better answers, and cut costs Watch the webinar In addition to the webinar, watch the product keynote and customer panels for a full overview of Fin Insights. See how leading teams are already putting it into action to transform their support. Best, Declan Ivory VP of Customer Support Fin G2 names Fin a leader in AI Customer Service Agents See why customers rate Fin a Leader and Momentum Leader in the AI Customer Support Agents category for Summer 2026. Fin © 2026 55 2nd St · San Francisco, CA · 94105 This email was sent to you@example.com. If you no longer wish to receive these emails you may unsubscribe. View our Privacy Policy.