Hi there,

Most support teams still rely on CSAT, but it’s outdated, biased, and only scratches the surface of the customer experience.

The good news is AI unlocks a better way. That’s why we built Fin Insights, an AI-powered product that gives you full visibility into every conversation.

Watch our webinar to see how it helps you monitor, analyze, and optimize customer service quality in real time.

You’ll see:

Why CSAT and traditional metrics no longer work in the AI era
CX Score in action: an AI-powered metric that reveals the full picture of customer experience
New real-time dashboards that let you measure, analyze, and optimize AI performance continuously
How AI leaders are already using these tools to improve support, deliver better answers, and cut costs

In addition to the webinar, watch the product keynote and customer panels for a full overview of Fin Insights. See how leading teams are already putting it into action to transform their support.

Best,

Declan Ivory
VP of Customer Support

Fin

G2 names Fin a leader in AI Customer Service Agents

See why customers rate Fin a Leader and Momentum Leader in the AI Customer Support Agents category for Summer 2026.

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