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Email examplesBrandsTwingateFeedback request

Twingate signup feedback request

Twingate’s co-founder and CEO checks whether a new user’s needs were met and whether setup went smoothly. The brief note invites a direct reply and includes an unsubscribe option.

Twingate

Day 3 after signup

Feedback on Twingate

Why it works

  • A named founder’s short introduction makes the feedback request feel like a personal check-in rather than a formal survey.
  • Two concrete questions about the user’s needs and setup give the recipient clear topics to respond to.

How it is built

  1. Personal greeting
  2. Founder introduction
  3. Two feedback questions
  4. Brief sign-off
Email copy

Hi [First name], My name is Tony Huie, and I am the co-founder and CEO at Twingate. I saw that you recently signed up for a personal account. Were we able to address your use case? Were you able to deploy without issues? Thanks for the help. -Tony Don't want to get emails like this? Unsubscribe from our emails

Brand
Twingate
Industry
SaaS · Network security
Type
Lifecycle
Email
Feedback request
Sent
Day 3 after signup
Sent at
Mon, 3:43 AM UTC
From
Tony Huie <tonyh@twingate.com>
Sent with
Intercom
Plain text
All feedback request email examples

Breakdown

See this email for your brand

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Unsubscribe note
Calls to action
0 buttons, 1 link
Length
59 words · Under a minute
Images
None
Layout
Single column · Plain text
Voice
Personal note
Language
English
Fonts
Helvetica, Courier
Dark mode
No custom styles

Colors

  • #165fc6
  • #ffffff
  • #519dd4
  • #0a0a0a
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