Userguiding onboarding

6 emails over 10 days, counted from the day we signed up.

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Day 0First email
Email 1 · WelcomeWelcome to UserGuiding, let's create exceptional onboarding experiences
Day 22 days later
Email 2 · Onboarding[First name], here is an onboarding cheat sheet for you
Day 31 day later
Email 3 · OnboardingThe hardest part is over, [First name]
Day 52 days later
Email 4 · OnboardingI am here to help [First name]: simple steps to get started
Day 94 days later
Email 5 · Activation nudgeQuick check: Can we help you get started with UserGuiding?
Day 101 day later
Email 6 · Onboardingwelcome

What each email does

Day 0First emailWelcomeWelcome to UserGuiding, let's create exceptional onboarding experiencesUserGuiding’s CEO welcomes a new signup, explains the platform’s value for user onboarding, and encourages them to create their first Welcome Guide. It also provides trial resources including a setup video, help center, demo booking, and customer stories.
Day 22 days laterOnboarding[First name], here is an onboarding cheat sheet for youUserGuiding shares a cheat sheet to help new users create effective onboarding journeys. The email offers one clear access button and invites the recipient to ask questions by replying or using live chat.
Day 31 day laterOnboardingThe hardest part is over, [First name]UserGuiding reassures a new user that the hardest planning work is behind them and explains how the platform can simplify in-app experiences. It offers a call with onboarding experts to help them get started.
Day 52 days laterOnboardingI am here to help [First name]: simple steps to get startedOsman checks in with a new user who has not completed setup and outlines four steps for creating and publishing their first guide. The email links to help and invites the recipient to ask questions.
Day 94 days laterActivation nudgeQuick check: Can we help you get started with UserGuiding?UserGuiding follows up about the recipient’s inactive account and asks them to reply with the reason they have not started. It offers relevant resources and support based on their response.
Day 101 day laterOnboardingwelcomeA UserGuiding team member follows up with a new account creator and invites them to book a short demo. The note frames the demo as a chance to discuss both the product and the recipient’s use case.

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