Userback onboarding

10 emails over 12 days, counted from the day we signed up.

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Day 0First email
Email 1 · Welcome👋 Welcome to Userback!
Day 0Same day
Email 2 · WelcomeHelp getting started?
Day 11 day later
Email 3 · Activation nudge✨ See Userback in 2 minutes (no installation)
Day 21 day later
Email 4 · OnboardingThe best setup for your team (2-min video)
Day 31 day later
Email 5 · Onboarding⚡️ Manage feedback 10x faster with Userback!
Day 41 day later
Email 6 · OnboardingReady to get your team working together on feedback?
Day 51 day later
Email 7 · Onboarding✨ Build with confidence with Userback's Ideas Portal!
Day 72 days later
Email 8 · Activation nudge🚀 7 days left! Start collecting feedback today - it takes just 3 minutes
Day 92 days later
Email 9 · Activation nudge🤔 Have you invited your team to Userback yet?
Day 123 days later
Email 10 · Trial ending⏱️ Your Userback trial ends in 2 days

What each email does

Day 0First emailWelcome👋 Welcome to Userback!Welcomes new users with 14 days of Business Plus access and outlines three first steps: test the widget, install it on a site, and invite teammates.
Day 0Same dayWelcomeHelp getting started?Userback co-founder Jon welcomes the new subscriber and offers a one-to-one setup call. The note keeps the next step simple by inviting them to choose a time.
Day 11 day laterActivation nudge✨ See Userback in 2 minutes (no installation)Userback notes that the new user has not installed the feedback widget and offers an interactive demo as a way to see the product without installation. It explains what the demo shows and encourages getting started.
Day 21 day laterOnboardingThe best setup for your team (2-min video)Jon shares a short video to help a new Userback user set up team feedback. He invites them to ask questions if they need help.
Day 31 day laterOnboarding⚡️ Manage feedback 10x faster with Userback!Introduces ways to manage and route customer feedback, with practical setup guidance and examples of integrations. It ends by inviting the new user to explore an interactive tour.
Day 41 day laterOnboardingReady to get your team working together on feedback?Encourages a new Userback user to invite teammates so feedback can be shared across the team. It explains how different roles use the platform and points to a team setup guide.
Day 51 day laterOnboarding✨ Build with confidence with Userback's Ideas Portal!Introduces Userback’s Ideas Portal and explains how it helps teams collect, prioritize, and share feature requests. It encourages the reader to log in and take an interactive tour.
Day 72 days laterActivation nudge🚀 7 days left! Start collecting feedback today - it takes just 3 minutesJon reminds the recipient that their trial is halfway over and that they have not installed the feedback widget. He introduces five alternative ways to collect feedback and points them to a short interactive tour.
Day 92 days laterActivation nudge🤔 Have you invited your team to Userback yet?Userback encourages a new user to invite their team, explaining how different roles can contribute to feedback management. A single call to action makes it easy to take the next step.
Day 123 days laterTrial ending⏱️ Your Userback trial ends in 2 daysReminds the recipient that their trial ends in two days and gives three quick steps to experience the product. It explains which features will no longer be available after the trial and invites them to get started.

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