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Email examplesBrandsTiger DataCompany news

Tiger Data security update

Tiger Data explains that Tiger Cloud is not affected by the disclosed PHP vulnerabilities and requires no customer action. It outlines its broader security practices and says it will continue monitoring developments and share relevant updates.

Tiger Data

Oct 23, 2026

Tiger Cloud Security Update

Why it works

  • Put the direct impact assessment and whether customers need to act near the top to address immediate concerns.
  • Follow the specific assessment with broader security practices to give readers context without overstating the situation.
  • Close with a clear source for future updates and a commitment to communicate if customer impact changes.

How it is built

  1. Security priority
  2. Context on disclosures
  3. Vulnerability assessment
  4. Broader security practices
Email copy

At Tiger Data, protecting the security and reliability of Tiger Cloud is a top priority. Like many of you, we have been closely monitoring the recent wave of security disclosures, including critical vulnerabilities in PHP, Node.js, and Next.js, as well as software supply-chain attacks affecting npm, Python packages, and other open-source ecosystems. These incidents reinforce the importance of proactive security practices across our entire infrastructure. As part of these ongoing efforts, we have evaluated the recently disclosed PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619). We can confirm that Tiger Cloud does not run PHP and is not affected by these vulnerabilities. No customer action is required. Our approach to security extends well beyond responding to individual vulnerabilities. We proactively assess dependencies, monitor emerging security threats, and work to protect our software supply chain and build infrastructure. Across both our control plane and data plane, we emphasize least-privilege access, isolation, and containment to reduce potential attack surfaces and limit the impact of any security incident. In light of the recent disclosures, we are also conducting a thorough internal security review of our platform and infrastructure, despite finding no evidence of exposure to the affected software. We believe that regularly examining and strengthening our security posture is essential, even when no direct vulnerability has been identified. Tiger Cloud continues to operate normally. We will continue monitoring developments closely and communicate promptly if we identify security issues that may affect our customers. We encourage customers to reference our status page for relevant updates regarding platform security and availability. Sincerely, Tia Wucher Tiger Data | Head of Customer Experience Timescale, Inc., d/b/a Tiger Data, 335 Madison Ave, New York, NY 10017, United States

Brand
Tiger Data
Industry
SaaS · Cloud database
Type
Product update
Email
Company news
Sent
Oct 23, 2026
Sent at
Fri, 8:42 PM UTC
From
Tia Wucher <support@em.tigerdata.com>
Sent with
HubSpot
Plain text
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Breakdown

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  • Ongoing review
  • Status update guidance
  • Professional sign-off
  • Calls to action
    0 buttons, 7 links
    Length
    280 words · 1 min read
    Images
    1
    Layout
    Single column · Text-heavy
    Voice
    Professional
    Language
    English
    Fonts
    Arial, Helvetica
    Dark mode
    No custom styles

    Colors

    • #ffffff
    • #333333
    • #000000
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