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Email examplesBrandsResource GuruRe-engagement

Resource Guru trial re-engagement email

Dana checks in because the recipient has been less active during their trial. The email offers personal help by reply and points to the Help Center for tips.

Resource Guru

Day 14 after signup

Anything I can do to help?

Why it works

  • Open with a gentle, specific check-in that explains why you are reaching out without sounding accusatory.
  • Offer a human reply as well as a self-serve resource so the recipient can choose the kind of help they need.
  • Keep the message brief and close with a warm sign-off to make the outreach feel personal.

How it is built

  1. Personal greeting
  2. Inactivity check-in
  3. Offer of direct help
  4. Help center suggestion
  5. Friendly sign-off
Email copy

Hi [First name], We haven’t seen much of you in the recent days of your Resource Guru trial. Is there anything I can do to help? If you have any questions or would like to chat to us, just hit reply and one of our team will get straight back to you. Or feel free to visit the Help Center where you will find lots of useful tips on how to use Resource Guru. Happy scheduling! Dana Unsubscribe from product tips & feature updates. Resource Guru, 86-90 Paul Street, London, EC2A 4NE

Brand
Resource Guru
Industry
SaaS · Resource scheduling
Type
Lifecycle
Email
Re-engagement
Sent
Day 14 after signup
Sent at
Thu, 7:00 AM UTC
From
Dana, Resource Guru <dana.reti@team.resourceguruapp.com>
Sent with
Customer.io
Plain textPersonalized
All re-engagement email examples

Breakdown

Calls to action
0 buttons, 2 links
Length
91 words · Under a minute
Images
None
Layout
Single column · Plain text
Voice
Personal note
Language
English
Fonts
Helvetica, Montserrat
Dark mode
No custom styles

Colors

  • #ffffff
  • #000000
Black & white emailsLight emails

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