Raygun onboarding

7 emails over 5 days, counted from the day we signed up.

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Day 0First email
Email 1 · WelcomeWelcome to Raygun – Activate your trial for live error and performance diagnosticsYou’re so close to full visibility into the health of your software – let’s get started! Follow the setup instructions to see live diagnostics in minutes.
Day 0Same day
Email 2 · OnboardingHave 10 minutes to spare? Set up Raygun!Easy setup in under 10 minutes
Day 0Same day
Email 3 · Activation nudgeRaygun Error Daily Digest
Day 11 day later
Email 4 · OnboardingYour Customer Success Manager is here to help! 👋Book your 15-minute introductory call with me today!
Day 21 day later
Email 5 · OnboardingTackle issues faster, together! You've got unlimited seats 👨‍🚀👩‍🚀Bring your dev team onboard – invite them today
Day 42 days later
Email 6 · Activation nudgeReduce Errors by 95% with Raygun! 🚀Hear what our customers have to say. Set up Raygun today to start transforming your digital experience.
Day 51 day later
Email 7 · Activation nudgeYou're halfway through your trial, need help?I'm here to assist with setting up Raygun – let's jump on a quick call

What each email does

Day 0First emailWelcomeWelcome to Raygun – Activate your trial for live error and performance diagnosticsRaygun welcomes the new subscriber and points them to in-app setup for live error and performance diagnostics. It offers a tutorial, support options, a demo, and a note about the monthly community newsletter.
Day 0Same dayOnboardingHave 10 minutes to spare? Set up Raygun!Guides new trial users through setting up Raygun with in-app instructions and a short JavaScript tutorial. A customer quote adds reassurance, and the email offers help from the support team.
Day 0Same dayActivation nudgeRaygun Error Daily DigestRaygun notes that the application has not sent any data and asks whether it has been connected correctly. It points to application settings and offers integration guidance or help.
Day 11 day laterOnboardingYour Customer Success Manager is here to help! 👋A customer success manager welcomes a new trial user, recommends initial setup steps, and offers a short introductory call. The email also includes a personal intro video and a product demo.
Day 21 day laterOnboardingTackle issues faster, together! You've got unlimited seats 👨‍🚀👩‍🚀Raygun encourages new users to invite teammates so they can collaborate on resolving issues. It explains where to find the invite option and offers documentation and support.
Day 42 days laterActivation nudgeReduce Errors by 95% with Raygun! 🚀Encourages a new user to finish setting up Raygun to monitor a production environment and configure alerts. Customer testimonials illustrate the value of getting started, with help resources offered in the sign-off.
Day 51 day laterActivation nudgeYou're halfway through your trial, need help?A customer success manager checks in halfway through the trial because setup is incomplete. The email points to setup instructions and offers a quick call to help the subscriber get started.

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