KnowledgeOwl onboarding

8 emails over 5 days, counted from the day we signed up.

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Day 0First email
Email 1 · WelcomeWelcome to KnowledgeOwl (here's what to do next)
Day 0Same day
Email 2 · Activation nudgedid you import?
Day 11 day later
Email 3 · Onboardingdocs strategy?
Day 21 day later
Email 4 · Onboardingwhich KnowledgeOwl plan?
Day 31 day later
Email 5 · Onboardingwhere is that doc?
Day 41 day later
Email 6 · Onboarding10 ways to use a knowledge base
Day 4Same day
Email 7 · Feature tipGetting the most out of semantic and keyword searchSearch has undergone a lot of changes in recent years
Day 51 day later
Email 8 · Onboardingwho owns the docs?

What each email does

Day 0First emailWelcomeWelcome to KnowledgeOwl (here's what to do next)Welcomes new subscribers to their free trial, explains that their work will be preserved if they subscribe, and recommends first steps for building a knowledge base. It closes by inviting them to book a planning call with the team.
Day 0Same dayActivation nudgedid you import?KnowledgeOwl nudges a new user to import their content as an early step in evaluating the product. It lists supported sources and invites them to reply if they need help importing from somewhere else.
Day 11 day laterOnboardingdocs strategy?KnowledgeOwl invites new trial users to a 45-minute session with an expert to clarify their goals and map out next steps. It frames the session as useful even if they choose another tool.
Day 21 day laterOnboardingwhich KnowledgeOwl plan?A trial follow-up explains how KnowledgeOwl’s plans differ and helps the recipient choose based on their needs. It closes with an invitation to reply for personal guidance.
Day 31 day laterOnboardingwhere is that doc?KnowledgeOwl highlights search, an AI chatbot, and navigation to help new users make their knowledge base easier to use. Customer testimonials reinforce the benefits, with a prompt to try the features.
Day 41 day laterOnboarding10 ways to use a knowledge baseKnowledgeOwl shares ten ways teams use a knowledge base, then invites new subscribers to browse examples from real customers.
Day 4Same dayFeature tipGetting the most out of semantic and keyword searchExplains how semantic and keyword search work together, using a knowledge-base example. Links to more information and resources from a recorded learning session.
Day 51 day laterOnboardingwho owns the docs?KnowledgeOwl explains how clear ownership and writing permissions can make a knowledge base more trustworthy. It invites the reader to book a strategy call to work through their team's documentation governance.

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