HelpKit onboarding

6 emails over 6 days, counted from the day we signed up.

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Day 0First email
Email 1 · WelcomeWelcome to HelpKit! Join 500+ happy companies 🚀We are excited to welcome you to the HelpKit family! Here's how to get started...
Day 0Same day
Email 2 · WelcomeHow can I help with your HelpKit setup? 👋
Day 22 days later
Email 3 · OnboardingVideo: Create Your First HelpKit Help Article in 2 Mins 📝Hey fellow Notioneer! I just wanted to quickly check in and ask if you have successfully managed to setup your knowledge base with HelpKit?
Day 42 days later
Email 4 · OnboardingOur top 5 tips on writing a killer help articleHere are the top five tips to write a killer support article...
Day 51 day later
Email 5 · OnboardingHelpKit Case Study: Learn How Senja Reduced Support Tickets by 50%Checkout our latest case study with Notion Expert Easlo
Day 61 day later
Email 6 · Trial endingYour HelpKit trial is expiring in 24 hoursI hope you have been enjoying your free trial and have realized the value of HelpKit and Notion. Your trial is expiring very soon...

What each email does

Day 0First emailWelcomeWelcome to HelpKit! Join 500+ happy companies 🚀HelpKit’s founder welcomes the new user and walks through the steps to set up a knowledge base from a Notion template. It also points to onboarding guides, a video walkthrough, and learning resources.
Day 0Same dayWelcomeHow can I help with your HelpKit setup? 👋HelpKit’s founder welcomes new users, asks how they plan to use the product, and offers personal help. It also shares setup videos and help-center resources.
Day 22 days laterOnboardingVideo: Create Your First HelpKit Help Article in 2 Mins 📝HelpKit shares a short video showing new users how to create their first help article with Notion. The sender offers personal assistance and includes a button to open HelpKit.
Day 42 days laterOnboardingOur top 5 tips on writing a killer help articleHelpKit shares five practical tips for creating useful support articles, from choosing topics to adding visuals. It closes with an invitation to get help setting up a help center and explore its academy.
Day 51 day laterOnboardingHelpKit Case Study: Learn How Senja Reduced Support Tickets by 50%HelpKit shares how Senja reduced support tickets and improved customer satisfaction using its help center tools. It invites the reader to explore the case study, try HelpKit, or reply with questions.
Day 61 day laterTrial endingYour HelpKit trial is expiring in 24 hoursHelpKit’s founder reminds the recipient that their trial ends in 24 hours and invites them to subscribe. He offers help by reply and mentions a benefit for annual billing.

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