Ecommerce Templates

Ecommerce Welcome Series Templates

New subscribers are at peak interest. These emails turn that interest into first purchases.

The first week after someone subscribes is your best window to convert them into a customer. These four emails take a new subscriber from 'just browsing' to 'first purchase' by delivering value, building trust, and creating a reason to buy now.

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

Welcome + Discount Delivery
First email, sent immediately after signup
Immediate value delivery and first impression
Subject Line

Welcome! Here's your {{discountAmount}} off

Preview Text

Your discount code is inside.

Personalization Variables:
{{companyName}}{{discountCode}}{{discountAmount}}{{shopUrl}}{{companyAddress}}
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Brand Story
Second email, sent on day 2
Building emotional connection and brand trust
Subject Line

Why we started {{companyName}}

Preview Text

There's a story behind every product we make.

Personalization Variables:
{{companyName}}{{brandStory}}{{whatMakesUsDifferent}}{{aboutUrl}}{{founderName}}{{companyAddress}}
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Social Proof Bestsellers
Third email, sent on day 4-5
Using social proof to push undecided subscribers toward their first purchase
Subject Line

Our customers' top picks

Preview Text

The products people keep coming back for.

Personalization Variables:
{{companyName}}{{bestsellers}}{{customerReview}}{{reviewerName}}{{bestsellersUrl}}{{discountAmount}}{{discountCode}}{{companyAddress}}
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Last Chance Nudge
Fourth email, sent on day 7-10 to non-buyers only
Creating urgency for subscribers who haven't purchased yet
Subject Line

Your discount expires soon

Preview Text

Last chance to use your {{discountAmount}} off code.

Personalization Variables:
{{companyName}}{{firstName}}{{discountCode}}{{discountAmount}}{{expiryDate}}{{shopUrl}}{{companyAddress}}
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Best Practices

Common Mistakes

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

How to Use These Templates

Set up this 4-email sequence as an automation that triggers whenever someone new subscribes to your list. The key rule: if the subscriber purchases at any point during the series, stop the welcome emails and move them into your post-purchase sequence.

Customize the brand story email with your actual founding story and photos. The more real and personal it feels, the better it performs. Generic "we care about quality" messaging doesn't build the same connection as "I started this brand in my apartment because I couldn't find a [product] that didn't [problem]."

With Sequenzy, the welcome series triggers automatically on signup, and the automation builder can check purchase status to exit subscribers who buy during the sequence.

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Frequently Asked Questions

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