Ecommerce Templates

Ecommerce Welcome Series Templates

New subscribers are at peak interest. These emails turn that interest into first purchases.

The first week after someone subscribes is your best window to convert them into a customer. These twelve templates cover everything from discount delivery and brand storytelling to product education and loyalty programs. Mix and match them to build the welcome series that fits your store.

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

Welcome + Discount Delivery
First email, sent immediately after signup
Immediate value delivery and first impression
Subject Line

Welcome! Here's your {{discountAmount}} off

Preview Text

Your discount code is inside.

Personalization Variables:
{{companyName}}{{discountCode}}{{discountAmount}}{{shopUrl}}{{companyAddress}}
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Brand Story
Second email, sent on day 2
Building emotional connection and brand trust
Subject Line

Why we started {{companyName}}

Preview Text

There's a story behind every product we make.

Personalization Variables:
{{companyName}}{{brandStory}}{{whatMakesUsDifferent}}{{aboutUrl}}{{founderName}}{{companyAddress}}
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Social Proof Bestsellers
Third email, sent on day 4-5
Using social proof to push undecided subscribers toward their first purchase
Subject Line

Our customers' top picks

Preview Text

The products people keep coming back for.

Personalization Variables:
{{companyName}}{{bestsellers}}{{customerReview}}{{reviewerName}}{{bestsellersUrl}}{{discountAmount}}{{discountCode}}{{companyAddress}}
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Last Chance Nudge
Fourth email, sent on day 7-10 to non-buyers only
Creating urgency for subscribers who haven't purchased yet
Subject Line

Your discount expires soon

Preview Text

Last chance to use your {{discountAmount}} off code.

Personalization Variables:
{{companyName}}{{firstName}}{{discountCode}}{{discountAmount}}{{expiryDate}}{{shopUrl}}{{companyAddress}}
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Product Education - How It Works
Alternative day 2-3 email for products that need explaining
Products that need a bit of explanation before people feel confident buying
Subject Line

Here's how to get the most out of {{productName}}

Preview Text

A quick walkthrough so you know exactly what you're getting.

Personalization Variables:
{{companyName}}{{productName}}{{step1}}{{step2}}{{step3}}{{productBenefit}}{{productUrl}}{{companyAddress}}
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Shop by Category
Day 3-4 email for stores with multiple product categories
Stores with diverse product lines that want to help subscribers self-select
Subject Line

Find exactly what you're looking for

Preview Text

We've got something for every room, occasion, and mood.

Personalization Variables:
{{companyName}}{{category1Name}}{{category1Description}}{{category1Url}}{{category2Name}}{{category2Description}}{{category2Url}}{{category3Name}}{{category3Description}}{{category3Url}}{{category4Name}}{{category4Description}}{{category4Url}}{{shopUrl}}{{discountAmount}}{{discountCode}}{{companyAddress}}
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Behind the Scenes
Day 3-5 email for brands with a strong production or sourcing story
Brands with quality materials, ethical sourcing, or unique production processes worth showcasing
Subject Line

A look inside how we make {{productName}}

Preview Text

Most brands won't show you this. We think you should see it.

Personalization Variables:
{{companyName}}{{productName}}{{materialsStory}}{{detail1}}{{detail2}}{{detail3}}{{craftClosing}}{{productUrl}}{{companyAddress}}
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Loyalty Program Invitation
Day 5-7 email introducing your rewards or loyalty program
Stores with rewards or loyalty programs that want to drive long-term retention from day one
Subject Line

You're invited - earn rewards on every order

Preview Text

Points, perks, and early access. Here's how it works.

Personalization Variables:
{{companyName}}{{loyaltyProgramName}}{{perk1}}{{perk2}}{{perk3}}{{loyaltyUrl}}{{companyAddress}}
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Shipping and Returns Reassurance
Day 4-6 email to reduce purchase anxiety for first-time buyers
Reducing first-purchase anxiety by addressing the top objections new buyers have
Subject Line

Free shipping, easy returns - no catch

Preview Text

Everything you need to know before your first order.

Personalization Variables:
{{companyName}}{{shippingPolicy}}{{shippingDetails}}{{returnPolicy}}{{returnDetails}}{{guaranteePolicy}}{{guaranteeDetails}}{{supportHours}}{{shopUrl}}{{companyAddress}}
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Quiz or Style Finder
Day 2-4 email for stores that help buyers find the right product
Stores where product selection can be confusing and a guided experience helps conversion
Subject Line

Not sure what's right for you? We'll help

Preview Text

Take our quick quiz and get a personalized recommendation.

Personalization Variables:
{{companyName}}{{productType}}{{quizName}}{{quizDuration}}{{quizCompletions}}{{quizTopics}}{{quizUrl}}{{discountAmount}}{{companyAddress}}
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User-Generated Content Showcase
Day 4-6 email featuring real customer photos and stories
Brands with an active community that want to build trust through real customer voices
Subject Line

See how real people use {{productName}}

Preview Text

No models, no staging. Just real customers sharing their experience.

Personalization Variables:
{{companyName}}{{productName}}{{review1}}{{reviewer1Name}}{{reviewer1Location}}{{review2}}{{reviewer2Name}}{{reviewer2Location}}{{review3}}{{reviewer3Name}}{{reviewer3Location}}{{socialPlatform}}{{socialHandle}}{{shopUrl}}{{companyAddress}}
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Bundle or Starter Kit Suggestion
Day 5-7 email to increase average order value on first purchase
Increasing first-order AOV by offering a curated entry point into your product line
Subject Line

The easiest way to get started with {{companyName}}

Preview Text

We put together a starter bundle so you don't have to figure it out.

Personalization Variables:
{{companyName}}{{bundleName}}{{bundleDescription}}{{bundleItem1}}{{bundleItem2}}{{bundleItem3}}{{bundleOriginalPrice}}{{bundlePrice}}{{bundleSavings}}{{bundleUrl}}{{discountCode}}{{companyAddress}}
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Free Shipping Threshold Nudge
Day 6-8 email for stores with a free shipping minimum
Stores with a free shipping threshold that want to nudge average order value higher
Subject Line

Free shipping is closer than you think

Preview Text

Here's how to get free shipping on your first order.

Personalization Variables:
{{companyName}}{{freeShippingThreshold}}{{combo1}}{{combo2}}{{combo3}}{{shopUrl}}{{discountAmount}}{{discountCode}}{{companyAddress}}
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Founder's Personal Pick
Day 3-5 email with a personal product recommendation from the founder
Adding a personal, human touch to the welcome series and guiding indecisive shoppers
Subject Line

My honest favorite from our entire line

Preview Text

If I could only recommend one product, it would be this one.

Personalization Variables:
{{companyName}}{{founderName}}{{pickName}}{{pickReason}}{{pickDescription}}{{pickPrice}}{{pickUrl}}{{companyAddress}}
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Best Practices

Common Mistakes

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

How to Use These Templates

Set up your welcome sequence as an automation that triggers whenever someone new subscribes to your list. The key rule: if the subscriber purchases at any point during the series, stop the welcome emails and move them into your post-purchase sequence.

You don't need to use all twelve. Pick the four to six that make sense for your brand. The first email (discount delivery) and last email (last chance nudge) should always be in there. For the middle emails, choose based on what your store needs most - if you sell complex products, go with the product education email. If you have a great origin story, use the brand story. If your customers post great photos, drop in the UGC showcase.

Customize the brand story email with your actual founding story and photos. The more real and personal it feels, the better it performs. Generic "we care about quality" messaging doesn't build the same connection as "I started this brand in my apartment because I couldn't find a [product] that didn't [problem]."

With Sequenzy, the welcome series triggers automatically on signup, and the automation builder can check purchase status to exit subscribers who buy during the sequence.

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Frequently Asked Questions

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