LiveAgent
Day 2 after signup
Your AI agent can answer email now
Reply via email is live. It replies to everyone on the thread and leaves closed tickets alone.
Why it works
- Lead with one substantial feature and explain its practical benefit before listing the supporting details.
- Use short sections to make a broader product update easy to scan, grouping related improvements under clear headings.
- End with one suggested next step so readers know what to do after reviewing the updates.
How it is built
- Main feature introduction
- Benefits and safeguards
- Recent improvements roundup
- Upcoming features preview
- Setup prompt and sign-off
Email copy
Hello, Your AI agent can now handle email conversations, not just WhatsApp. It can read the full email thread, understand the context, reply to everyone who needs the answer, and automatically adjust To and Cc recipients. Less repetitive email. Fewer tickets your team needs to touch. ✓ Full thread visibility: replies reach everyone on the original message. ✓ Recipient control: the agent can adjust To and Cc as needed. ✓ Built-in safeguards: no replies to closed or deleted tickets. Set up AI email replies 4 more improvements worth knowing about 🤖 Chatbots now understand the ticket Your chatbot can now see ticket details, customer information, and custom fields when responding. This means more relevant answers without asking customers for information you already have. 🔐 Connect AI assistants in one click Connect ChatGPT, Gemini, and Claude Code without API keys. Use them to summarize tickets, find and sort conversations, draft replies, and more. 📞 Search your call transcripts like tickets Find calls by what customers actually said, not just who called. Search previous conversations for words like refund, cancel, or upgrade, and automatically trigger actions based on the transcript. 🧠 More AI models are now available We've added new models from OpenAI, Google, and Anthropic, giving you more choice in speed, quality, and cost. Read the full update Coming next 👀 Instagram DMs, a rebuilt AI chatbot, and automatic message translation are already on the way. If you only do one thing today, add Reply via email to your AI agent. Thanks for reading this update all the way through. — LiveAgent Team Can we help with anything? Contact us at support@liveagent.com or via live chat on liveagent.com. We're online 24/7 and happy to help. Was this email forwarded to you? Subscribe for more updates like this. Copyright (C) 2026 QualityUnit, LLC. All rights reserved. You received this email because you subscribed to LiveAgent's newsletter. LiveAgent GDPR • Terms & Conditions • Privacy Policy Want to change how you receive these emails? You can update your preferences or unsubscribe