Chatbase Q3 product changelog

NEW FEATURES Meet Chatbase Backstage Backstage lets you manage your AI agent just by talking to it. Check what customers have asked, update your knowledge base, and improve agent instructions, all through a quick chat in the dashboard, Slack, or iMessage. We also released an MCP server, so you can build, optimize, and manage your Chatbase agents directly in Claude or ChatGPT. → Learn more Have complex SOPs you want your AI agent to follow? Build a Procedure by writing out your ideal process in plain language, and your AI agent follows it step by step. It's perfect for multi-step workflows like billing disputes, subscription updates, or order exchanges. Hand your Chatbase agent the same playbook you would give your smartest team member, and it'll follow it just as well. → Try it now Do more with our native Shopify integration Shopping and support can happen in the same place. Connect your store and let your AI agent handle product discovery, orders, and exchanges for you. Order creation: increase checkout CvR by creating orders in the chat Automated exchanges: let your AI agent take care of exchanges without the back-and-forth, while your team keeps the final approval. Damaged and missing item workflows: resolve issues fast with ready-made flows, so customers stay happy and your team stays focused. Image search: help shoppers find what they are looking for quicker. → Connect your Shopify store A more powerful Helpdesk When a conversation needs a human, your team has everything they need to resolve it fast. Macros: save template replies that fill in customer details automatically. Tags: organize tickets by topic, priority, or anything else you track. CSAT surveys: automate feedback collection from customers. Analytics: track support metrics like ticket volume, first response time, and time to close for your whole team or each teammate. → Explore Helpdesk Also new in Q3 Our product team shipped 80+ new features and improvements this quarter. Here are a few more highlights: iOS and Android SDKs: bring your agent into your mobile app. SIP trunk: connect existing phone numbers to your voice agent. Center Stage: deploy your AI agent as a smart search bar for your site. A/B testing: show your agent to a percentage of web visitors so that you can test and compare results before rolling out to everyone. UTM tracking: understand your full funnel, from the ad or channel a visitor came from to the actions they took with your agent. Lead capture: collect lead details naturally during the conversation and send them to your sales team immediately via email or webhook. Chat search: find any conversation by keyword or the action it triggered. → View full changelog FEATURED CUSTOMER STORIES Sandbox VR: An internal Slack agent helps 1,000+ employees across 90 store locations troubleshoot complex issues on the spot. Department of Statistics Malaysia: Two AI agents answer public data questions, cutting manual inquiries to staff to near zero. Slovenia FURS: Five specialized AI agents have answered 800,000+ questions, and 83% of callers reach a human within 30 seconds. OMR Festival: An event agent personalizes the festival for 70,000+ attendees and now drives increased ticket sales on the website. Golf New Zealand: Kim, their 24/7 AI agent, cleared an overflowing inbox and now replaces site search for 10,000+ members. Vision Service: A multilingual AI tourism guide helps travellers visiting Japanese cities get answers in their own language. If you'd like to be featured in our next customer story, let us know! → Read all our customer stories SUMMER EVENT HIGHLIGHTS Some of our favourite moments this quarter came from meeting customers, partners, and builders face to face. We host events all around the world and would love to see you at the next one. → View upcoming events We read every reply, so just hit reply if you have any feedback to share with us. We'd love to hear from you. Thanks, Sia from Chatbase