4 more improvements worth knowing about
🤖 Chatbots now understand the ticket
Your chatbot can now see ticket details, customer information, and custom fields when responding.
This means more relevant answers without asking customers for information you already have.
🔐 Connect AI assistants in one click
Connect ChatGPT, Gemini, and Claude Code without API keys.
Use them to summarize tickets, find and sort conversations, draft replies, and more.
📞 Search your call transcripts like tickets
Find calls by what customers actually said, not just who called.
Search previous conversations for words like refund, cancel, or upgrade, and automatically trigger actions based on the transcript.
🧠 More AI models are now available
We've added new models from OpenAI, Google, and Anthropic, giving you more choice in speed, quality, and cost.
