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NEW FEATURES
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Meet Chatbase Backstage
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Backstage lets you manage your AI agent just by talking to it. Check what customers have asked, update your knowledge base, and improve agent instructions, all through a quick chat in the dashboard, Slack, or iMessage.
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We also released an MCP server, so you can build, optimize, and manage your Chatbase agents directly in Claude or ChatGPT.
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Have complex SOPs you want your AI agent to follow?
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Build a Procedure by writing out your ideal process in plain language, and your AI agent follows it step by step. It's perfect for multi-step workflows like billing disputes, subscription updates, or order exchanges.
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Hand your Chatbase agent the same playbook you would give your smartest team member, and it'll follow it just as well.
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Do more with our native Shopify integration
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Shopping and support can happen in the same place. Connect your store and let your AI agent handle product discovery, orders, and exchanges for you.
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Order creation: increase checkout CvR by creating orders in the chat
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Automated exchanges: let your AI agent take care of exchanges without the back-and-forth, while your team keeps the final approval.
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Damaged and missing item workflows: resolve issues fast with ready-made flows, so customers stay happy and your team stays focused.
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Image search: help shoppers find what they are looking for quicker.
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A more powerful Helpdesk
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When a conversation needs a human, your team has everything they need to resolve it fast.
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Macros: save template replies that fill in customer details automatically.
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Tags: organize tickets by topic, priority, or anything else you track.
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CSAT surveys: automate feedback collection from customers.
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Analytics: track support metrics like ticket volume, first response time, and time to close for your whole team or each teammate.
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Also new in Q3
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Our product team shipped 80+ new features and improvements this quarter. Here are a few more highlights:
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iOS and Android SDKs: bring your agent into your mobile app.
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SIP trunk: connect existing phone numbers to your voice agent.
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Center Stage: deploy your AI agent as a smart search bar for your site.
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A/B testing: show your agent to a percentage of web visitors so that you can test and compare results before rolling out to everyone.
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UTM tracking: understand your full funnel, from the ad or channel a visitor came from to the actions they took with your agent.
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Lead capture: collect lead details naturally during the conversation and send them to your sales team immediately via email or webhook.
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Chat search: find any conversation by keyword or the action it triggered.
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FEATURED CUSTOMER STORIES
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