Ecommerce Templates

Win-Back Email Templates for Online Stores

Customers go quiet. These emails bring them back before they're gone for good.

Customers stop buying for all kinds of reasons. They got busy, found a competitor, or just forgot about you. A well-timed win-back sequence catches them before they're gone for good. These templates start with value, build with social proof, and close with an incentive.

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

What's New
First email, triggered at lapse threshold (60-90 days)
Re-engaging lapsed customers with new product content, no discount
Subject Line

It's been a while. Here's what you've missed

Preview Text

New products and updates since your last visit.

Personalization Variables:
{{companyName}}{{firstName}}{{newProducts}}{{newArrivalsUrl}}{{companyAddress}}
Email Preview
Social Proof Reminder
Second email, sent 2 weeks after email 1
Using social proof to rebuild interest before offering a discount
Subject Line

People are loving these right now

Preview Text

See what's trending at {{companyName}}.

Personalization Variables:
{{companyName}}{{firstName}}{{trendingProducts}}{{customerReview}}{{reviewerName}}{{shopUrl}}{{companyAddress}}
Email Preview
Welcome Back Offer
Third and final email, sent 4 weeks after email 1
Last-resort incentive for lapsed customers who didn't respond to value-first emails
Subject Line

We want you back. Here's {{discountAmount}} off

Preview Text

A little something to welcome you back.

Personalization Variables:
{{companyName}}{{firstName}}{{discountCode}}{{discountAmount}}{{shopUrl}}{{companyAddress}}
Email Preview

Best Practices

Common Mistakes

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

How to Use These Templates

Set up this sequence as an automation triggered by purchase recency. Define your lapse threshold based on your product's typical repurchase cycle (60 days for consumables, 90 for fashion, 180 for home goods).

The most important thing: start with value, not discounts. The first two emails re-engage through content and social proof. Only offer a discount in the third email as a last resort. This prevents training customers to expect discounts for inactivity.

With Sequenzy's Shopify integration, purchase data syncs automatically so your win-back sequence triggers at exactly the right moment.

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Frequently Asked Questions

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