Ecommerce Templates

Review Request Email Templates

Products with reviews convert 270% better. These emails get customers to leave them.

Most happy customers would leave a review if you asked. They just need a nudge at the right moment. These templates make the ask simple, direct, and easy to act on. The timing matters more than the copy: send too early and they haven't used the product, send too late and they've forgotten the excitement. | Best review request email for... | Wait until | Ask for | CTA | | --- | --- | --- | --- | | Apparel | Customer has tried fit and worn once | Fit, comfort, sizing notes | Review your item | | Skincare or beauty | Customer has used it long enough to notice | Routine fit and visible result | Share your results | | Home goods | Product is installed or used | Quality, appearance, usefulness | Leave a review | | Food or consumables | Customer has tasted or finished first use | Flavor, freshness, reorder intent | Rate your order | | SaaS tools | Customer reached activation or support success | Outcome, use case, recommendation | Review us | | Review type | Best use | Watch | | --- | --- | --- | | Text review | Any product page needing baseline proof | Asking too many questions | | Star rating | Fast volume and low friction | Ratings without context | | Photo review | Visual products, apparel, home, beauty | Make upload easy on mobile | | Video review | High-consideration products | Too much effort for normal buyers | | Third-party review | SaaS and services | Only ask customers with positive signals |

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

Simple Review Request
First request, sent 7-14 days after delivery
Simple, no-pressure first ask for a product review
Subject Line

How's your {{productName}}?

Preview Text

We'd love to hear your thoughts.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{reviewUrl}}{{companyAddress}}
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Review Reminder
Sent 5-7 days after the first request to non-reviewers
Gentle follow-up for customers who didn't respond to the first request
Subject Line

Quick reminder: share your thoughts on {{productName}}

Preview Text

Your feedback really does help.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{reviewUrl}}{{companyAddress}}
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Incentivized Photo Review Request
Sent to customers who left a text review, asking for a photo
Getting higher-impact photo reviews with a small incentive
Subject Line

Add a photo to your review, get {{incentive}}

Preview Text

Your review was great. A photo would make it even better.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{incentive}}{{reviewUrl}}{{companyAddress}}
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Post-Delivery Check-In
Sent 3-5 days after delivery as a soft ask before the formal review request
A softer first touch that prioritizes customer satisfaction before asking for a review
Subject Line

Did your {{productName}} arrive okay?

Preview Text

Just checking in on your order.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{reviewUrl}}{{companyAddress}}
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Incentivized Review Request
Offering a discount or reward in exchange for any review
Boosting review volume with a discount incentive - works well for stores with low review counts
Subject Line

Get {{incentive}} for sharing your opinion

Preview Text

Tell us what you think about {{productName}} and save on your next order.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{incentive}}{{reviewUrl}}{{companyAddress}}
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Video Review Request
Asking loyal customers for a video review or unboxing
Collecting video testimonials from loyal or repeat customers
Subject Line

Would you record a quick video review of {{productName}}?

Preview Text

30 seconds on camera helps more than you'd think.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{reviewUrl}}{{companyAddress}}
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Loyal Customer Review Request
Sent to customers after their 3rd or more purchase
Getting detailed, credible reviews from repeat buyers who can speak to long-term quality
Subject Line

You've ordered {{orderCount}} times - mind sharing why?

Preview Text

Your experience matters more than most.

Personalization Variables:
{{companyName}}{{firstName}}{{orderCount}}{{reviewUrl}}{{companyAddress}}
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Service Review Request
Asking for a review of the overall shopping or support experience
Collecting store-level reviews that cover shipping, support, and overall experience
Subject Line

How was your experience with us?

Preview Text

We'd love your honest take on shopping with {{companyName}}.

Personalization Variables:
{{companyName}}{{firstName}}{{reviewUrl}}{{companyAddress}}
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G2 or Trustpilot Review Request
Asking B2B or SaaS customers to leave a review on a third-party platform
Building your presence on review platforms like G2, Trustpilot, or Capterra
Subject Line

Would you review us on {{platformName}}?

Preview Text

Takes 2 minutes and helps other teams find us.

Personalization Variables:
{{companyName}}{{firstName}}{{platformName}}{{reviewUrl}}{{companyAddress}}
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Social Proof Nudge
Using existing review count as motivation for new reviewers
Leveraging social proof to motivate reviews - works best when you already have 10+ reviews on a product
Subject Line

Join {{reviewCount}} other customers who reviewed {{productName}}

Preview Text

You're in good company.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{reviewCount}}{{sampleReview}}{{sampleReviewerName}}{{reviewUrl}}{{companyAddress}}
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Review Thank You with Next Purchase Incentive
Sent after a customer submits a review to thank them and encourage a repeat purchase
Rewarding reviewers and driving repeat purchases in one email
Subject Line

Thanks for your review - here's {{incentive}} on us

Preview Text

We read your review and wanted to say thanks properly.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{incentive}}{{discountCode}}{{shopUrl}}{{companyAddress}}
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App Store Review Request
Asking mobile app users to leave a rating on the App Store or Google Play
Driving app store ratings from engaged users - best sent after a user hits a milestone or completes a key action
Subject Line

Enjoying {{appName}}? A quick rating would mean the world

Preview Text

It takes 10 seconds and helps us reach more people like you.

Personalization Variables:
{{companyName}}{{firstName}}{{appName}}{{storeName}}{{reviewUrl}}{{companyAddress}}
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Review Request with Referral Combo
Asking for a review and offering a referral incentive at the same time
Combining review collection with referral marketing for maximum value from happy customers
Subject Line

Love {{productName}}? Share it and you both save

Preview Text

Leave a review, share your link, and your friend gets {{referralIncentive}} too.

Personalization Variables:
{{companyName}}{{firstName}}{{productName}}{{reviewUrl}}{{referralUrl}}{{referralIncentive}}{{referralReward}}{{companyAddress}}
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Best Practices

Common Mistakes

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

How to Use These Templates

Set up the review request sequence to trigger based on delivery date. For most products, 7-14 days after delivery is the sweet spot. Products that take longer to show results (skincare, supplements) should wait 21-30 days.

The most important optimization: make the review form as frictionless as possible. The button in these emails should link directly to the review form for the specific product, not to your homepage or a generic review page. Every extra click you add loses reviewers.

With Sequenzy's Shopify integration, order fulfillment events sync automatically so your review requests fire at the right moment after delivery.

The editing pass that matters for Review Request Email Templates

For Review Request Email Templates, the danger is copy that sounds tidy but could fit any business. Ready-to-use review request email templates for ecommerce. Ask for product reviews at the right time with copy that gets results - from simple asks to incentivized requests, G2 reviews, and more. Keep the layout, but make the trigger, proof, and next step unmistakably tied to Simple Review Request.

Start by mapping the templates to real customer moments. Use Simple Review Request when the reader needs first request, sent 7-14 days after delivery, and rewrite the first paragraph around the exact trigger that made the email relevant. Use Review Reminder when sent 5-7 days after the first request to non-reviewers is the real job, not because the template sounds polished. Incentivized Photo Review Request should carry the strongest practical detail. Post-Delivery Check-In can usually be shorter if the reader already understands the context, while Incentivized Review Request should only exist if it gives the reader a genuinely different reason to act.

The most important triggers on this page are order has been delivered (confirmed or estimated), customer's order has been delivered, customer hasn't already reviewed the product, customer is subscribed to transactional/post-purchase emails. Use those as the opening context instead of starting with a generic greeting. Write with Ecommerce stores that need more product reviews, Shopify stores launching new products, DTC brands building social proof in mind, because those audiences have different tolerance for detail, urgency, and hand-holding. For this category, prioritize tie the email to product, order, stock, or delivery context, make the offer and logistics precise, and keep the CTA close to the shopping moment. The core problem is that only 1-2% of customers leave reviews on their own. a well-timed email with a simple ask bumps that to 5-15%. without reviews, product pages underperform and new customers hesitate. Timing matters here too: First request 7-14 days after delivery. Reminder 5-7 days after the first request. Only send to customers who haven't left a review.

Use merge fields like {{productName}}, {{companyName}}, {{firstName}}, {{reviewUrl}}, {{companyAddress}}, {{incentive}} only where they make the email more useful. If {{productName}} or {{companyName}} can be missing, write the sentence so it still reads naturally without the field. The search intent behind "review request email template", "product review email", "ask for review email", "customer feedback email template" is practical. Readers want copy they can adapt quickly, so keep the on-page guidance direct and keep the sent email free of SEO phrasing.

Template Use it when Customization that improves it
Simple Review Request First request, sent 7-14 days after delivery Open with the real trigger behind first request, sent 7-14 days after delivery.
Review Reminder Sent 5-7 days after the first request to non-reviewers Add one detail that proves this is not a batch blast.
Incentivized Photo Review Request Sent to customers who left a text review, asking for a photo Make the CTA match the reader's current task.
Post-Delivery Check-In Sent 3-5 days after delivery as a soft ask before the formal review request Cut background copy if the reader already knows the situation.
Incentivized Review Request Offering a discount or reward in exchange for any review Send a follow-up only if silence tells you something useful.

The benefit language should stay concrete: Increase review volume by 5-10x with automated requests; Boost product page conversion rates with fresh social proof; Collect photo reviews that are more persuasive than text alone. If a draft cannot support one of those outcomes, it probably needs a sharper CTA or a stronger proof point. During QA, check the reason for sending, the proof, the CTA, and the follow-up rule. Those four checks catch most weak template edits. If the draft feels flat, do not just add warmer language. Add missing context, remove competing CTAs, or make the offer easier to understand.

A final QA pass should confirm that Review Request Email Templates support increase review volume by 5-10x with automated requests. If the CTA, timing, or segment does not serve that outcome, rewrite before designing. One extra check for Review Request Email Templates: write down the exact rule that decides who receives Simple Review Request and who receives Review Reminder. If the rule is vague, the copy will feel vague too. A useful rule might be based on customer's order has been delivered, while the send should still depend on whether customer's order has been delivered. That keeps the automation from turning a helpful template into noise and makes the message support boost product page conversion rates with fresh social proof.

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