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Best Tools

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Email examplesSequencesFerndesk

Ferndesk onboarding

6 emails over 3 days, counted from the day we signed up.

Clone this sequencePreview it for your brand
  1. Day 0First email
    Email 1 · WelcomeWe found your docsGet started with Ferndesk in one step
  2. Day 0Same day
    Email 2 · Feature tipThey automated their docs. Here's how.Watch the 60 second video
  3. Day 11 day later
    Email 3 · OnboardingJust ask FernTo update your stale docs. The half-written ones. The ones you keep avoiding
  4. Day 21 day later
    Email 4 · OnboardingSave 20 hours a month?I want to help you get there.
  5. Day 2Same day
    Email 5 · Onboarding1 of 6 done. Next: connect your codebase
  6. Day 31 day later
    Email 6 · OnboardingConnect your domainBecause your next customer might never open your help center first.

What each email does

  1. Day 0First emailWelcomeWe found your docsFerndesk welcomes the new subscriber, explains how it gathers scattered product knowledge into help articles, and guides them to connect GitHub as a first step. The founder also invites a reply about what prompted them to try the product.
  2. Day 0Same dayFeature tipThey automated their docs. Here's how.Ferndesk uses a short customer video to show how its software helps keep a help center up to date. The founder offers to discuss the recipient’s documentation needs.
  3. Day 11 day laterOnboardingJust ask FernA day after signup, Ferndesk encourages new users to try Fern for drafting and updating documentation. It also mentions a Chrome extension and offers a short founder-led demo.
  4. Day 21 day laterOnboardingSave 20 hours a month?Ferndesk’s founder offers help getting started, citing the time customers save and inviting the recipient to book a short call or reply with a question.
  5. Day 2Same dayOnboarding1 of 6 done. Next: connect your codebaseWilson guides the new user to the next setup step: connecting a codebase so Fern can draft help content that reflects the product. He links to information about code access and invites the recipient to reply for help.
  6. Day 31 day laterOnboardingConnect your domainFerndesk encourages a new user to connect a custom domain for their documentation. It explains how this can help customers, search engines, and AI tools find product answers.

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