Enterprise Email Is Infrastructure
At enterprise scale, email is not something marketing does on Tuesdays. It is infrastructure supporting every customer-facing function. Sales sends nurture sequences. Product sends announcements. Success sends onboarding. Support sends surveys. Each touches the same subscribers. Your platform is a shared communication layer.
The enterprises that get email right treat it as infrastructure. They invest in governance, build shared profiles, enforce suppression rules, and measure the aggregate subscriber experience across all touchpoints.
The Hidden Cost of Per-Contact Pricing at Scale
Most platforms charge per contact. At enterprise scale, this is quietly devastating. You have 2 million contacts but only email 400,000 per month. You pay full price for 1.6 million idle contacts. Pay-per-email pricing eliminates this. You maintain your full database and only pay for actual sends. The savings are dramatic.
Compliance Is Not Optional
For enterprises, email compliance is an ongoing operational requirement. GDPR, CCPA, CAN-SPAM, CASL, LGPD. Each jurisdiction has different rules. Your platform needs to enforce them automatically. Look for consent management, data residency, and audit trails. When legal asks for records, you need them instantly.