The Cloud Infrastructure Email Stack
Cloud infrastructure companies need email for two very different purposes: developer-facing communication (onboarding, usage alerts, product updates) and enterprise-facing communication (sales nurture, compliance documentation, account management). The best approach uses event-driven automation for the developer side and CRM-integrated campaigns for the enterprise side.
Preventing Bill Shock
For usage-based cloud products, proactive cost communication is critical. Users who get surprise bills churn. Automated cost alerts at configurable thresholds—"Your spending is at $500 this month, here is the breakdown"—build trust and prevent negative billing experiences.
The Bottom-Up Enterprise Pipeline
Most cloud infrastructure enterprise deals start with a developer using the free tier. Email tracks this journey: developer onboarding → team adoption → organizational growth → enterprise conversation. Usage-based triggers identify accounts that have grown beyond self-serve and are ready for an enterprise conversation.