Overview

Encharge and Customer.io both serve SaaS companies with behavior-based email automation. Encharge positions itself as a powerful yet affordable option for B2B SaaS. Customer.io is the enterprise choice with multi-channel capabilities and advanced features. Both are solid platforms - the choice depends on your scale and requirements.

Multi-Channel Difference

The biggest functional difference is channel support. Customer.io offers email, push notifications, SMS, and in-app messages from one platform. Encharge is email-only. If you need to reach users across multiple channels, Customer.io is the clear choice.

SaaS Integrations

Both platforms integrate with SaaS tools. Encharge has native connections to Stripe, Chargebee, Intercom, and 45+ other tools. Customer.io has more integrations (200+) but often requires Segment as middleware for payment platforms. Encharge's direct Stripe integration is an advantage for SaaS.

Automation Capabilities

Both have visual flow builders for automation. Customer.io's is more powerful with advanced branching, webhooks, and API actions. Encharge's is simpler but covers most SaaS use cases. For complex workflows, Customer.io has the edge.

Pricing Comparison

At 10,000 contacts, Encharge costs around $179/month and Customer.io's Essentials is $150/month. However, Customer.io's Premium tier (needed for advanced features) starts at $1,000/month. Encharge includes all features at their Growth tier.

Making the Choice

Choose Encharge if you need solid email automation for SaaS at a reasonable price with good payment tool integrations. Choose Customer.io if you need enterprise-grade features, multi-channel messaging, or have complex segmentation requirements.