Customer Onboarding Templates

Email Templates for Personal Trainers

Professional emails that onboard clients, keep them committed, celebrate their progress, and renew their training packages.

Personal training is a relationship business. Your clients are investing their time, money, and trust in you — and the communication between sessions matters almost as much as the sessions themselves. These templates help you stay connected with clients, show them their progress, and make renewing feel like the obvious next step.

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

New Client Onboarding
Welcome a new personal training client and set expectations
General use
Subject Line

Welcome aboard, {{clientName}} — let's build your plan

Preview Text

Your training journey starts now. Here's what to expect and how to prepare for your first session.

Personalization Variables:
Email Preview
Session Reminder
Remind a client about their training session tomorrow
General use
Subject Line

Training tomorrow at {{sessionTime}} — {{sessionFocus}}

Preview Text

Quick reminder about your session tomorrow. Here's what we'll be working on.

Personalization Variables:
Email Preview
Monthly Progress Report
Share a client's monthly progress to keep them motivated and show value
General use
Subject Line

Your {{month}} progress report — the numbers don't lie, {{clientName}}

Preview Text

Here's what you accomplished this month. Spoiler: you're stronger than you think.

Personalization Variables:
Email Preview
Package Renewal
Encourage a client to renew their training package before it expires
General use
Subject Line

{{sessionsRemaining}} sessions left — let's keep your momentum going

Preview Text

You're almost through your current package. Here's what you've accomplished and your renewal options.

Personalization Variables:
Email Preview

Best Practices

Sign onboarding emails with your name, not a business name — personal training is personal

Include what to expect in session 1 to reduce first-session anxiety

Tell clients what you'll be working on in session reminders — it builds anticipation instead of dread

Progress reports should highlight improvements, not just raw numbers — '15% stronger' beats 'bench press: 135 lbs'

Show per-session cost in package renewals — larger packages look more affordable when broken down

Include a renewal bonus for renewing before the last session to avoid gaps in training

Common Mistakes

Generic onboarding emails that don't set expectations for the first session

Session reminders without context about what you'll be doing — it feels like a chore instead of a plan

Skipping progress reports — clients often don't realize how much they've improved without data

Waiting until the package is completely used to discuss renewal — start the conversation with 2-3 sessions left

Only showing total price for packages without per-session breakdown

Not including a personal note from the trainer — it's the most valuable element in any of these emails

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

Personal training clients don't just pay for the workout — they pay for the relationship, the accountability, and the expertise. Your emails are an extension of that relationship. A well-timed session reminder with tomorrow's workout focus builds anticipation. A monthly progress report that shows measurable improvement builds confidence and justifies the investment.

These templates are designed for how personal trainers actually work. The onboarding email sets clear expectations so clients arrive prepared and excited. Session reminders include what you'll be working on, not just when to show up. Progress reports use the client's own data to demonstrate results. And package renewals happen before the last session, not after the momentum has already died.

Whether you're an independent trainer, gym-based, or running an online coaching business, these templates scale with your client base. Set up the automation once and every new client gets the same professional experience — from their first welcome email to their next package renewal.

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Frequently Asked Questions

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