Email Templates for MSPs

Welcome to {{mspName}} - your onboarding starts now

Here's what happens next: access setup, monitoring activation, and your dedicated contacts.

{{severity}} Security Alert: {{incidentTitle}} - {{clientCompany}}

We detected a security event in your environment and are responding.

Scheduled Maintenance: {{maintenanceTitle}} - {{maintenanceDate}}

Planned maintenance on {{maintenanceDate}}. Here's what to expect.

{{clientCompany}} - Q{{quarter}} {{year}} IT Review

Your quarterly IT review is ready. Key metrics, incidents, and recommendations inside.

Resolved: {{ticketSubject}} [#{{ticketId}}]

Your support request has been resolved. Here's what we did.

Your {{mspName}} agreement renews on {{renewalDate}}

Your service agreement is up for renewal. Here's a summary of what we've delivered.

IT setup for {{newEmployeeName}} at {{clientCompany}}

Everything {{newEmployeeName}} needs to get set up with company IT.

Maintenance Complete: {{maintenanceTitle}}

The scheduled maintenance is done. Everything's back to normal.

A recommendation for {{clientCompany}} - {{proposalTitle}}

Based on what we're seeing in your environment, we think this would help.

Service Disruption: {{outageTitle}} - {{clientCompany}}

We've detected an issue affecting your systems. Our team is on it.

{{clientCompany}} - {{month}} IT Health Report

Your monthly IT report is ready. Patches, backups, and system health at a glance.

Quick question about your experience with {{mspName}}

We want to make sure we're delivering what you need. 2-minute survey inside.

IT access removed for {{departingEmployee}} at {{clientCompany}}

We've revoked access and secured accounts. Here's what was done.