Honest take: Bento vs the alternatives
Bento is a solid product. If you need event-driven email marketing with built-in chat, it's one of the better options for SaaS. But the per-contact pricing model isn't for everyone.
Here's when each alternative makes more sense:
If you hate writing emails: Sequenzy
The biggest difference between Bento and Sequenzy is AI content generation. With Sequenzy, you describe your goal ("a 5-email onboarding sequence for a project management SaaS") and it generates the whole thing. You edit and polish, but you're not starting from scratch.
Sequenzy also has native Stripe integration -customers sync automatically. And at $49/month for 10k subscribers, it's half the price of Bento.
If you need the most powerful behavioral triggers: Customer.io
Customer.io is more expensive than Bento, but it's also more powerful. Multi-channel messaging (email, push, SMS, in-app), sophisticated user segmentation, and the most flexible event-based automation available.
The catch: it's complex to set up and expensive ($100+/month for just 5k profiles). But for PLG companies with intricate user journeys, nothing else matches it.
If you want simpler: Loops
Bento can feel complex if you're just getting started. Loops is cleaner, simpler, and still built for SaaS. You won't get the same depth of event tracking, but if basic automation covers your needs, Loops is worth considering.
If budget is tight: Brevo
Bento's per-contact pricing means you pay whether you email someone or not. Brevo flips this -unlimited contacts, pay per email sent. If you have a big list but don't email frequently, Brevo can be significantly cheaper.
The pricing math
Let's be real about what you'll pay at 10,000 contacts:
- Bento: $100/month (but unlimited emails)
- Sequenzy: $49/month (AI + Stripe sync included)
- Customer.io: $150+/month (most powerful features)
- Loops: ~$99/month (simple and clean)
- Brevo: $25+/month (depends on email volume)
The "right" choice depends on what you value. Bento's unlimited emails are great if you send a lot. Sequenzy's AI saves time. Customer.io's power is worth it for complex products.
What Bento does better
To be fair to Bento:
- Unlimited emails - You never worry about send limits
- Built-in chat - Email + chat in one platform is genuinely useful
- Event tracking - Purpose-built for tracking user behavior
- All features included - No feature gates based on plan tier
If these matter more than price, Bento might still be your best choice.