Overview
Zoho Campaigns and Loops target completely different audiences. Zoho is affordable general email marketing for small businesses in the Zoho ecosystem. Loops is a modern platform built specifically for SaaS companies. Your business type determines the right choice.
The SaaS Question
Loops is designed for SaaS. Transactional emails, user event tracking, and developer-friendly APIs are core features. The interface is clean and modern, the kind of tool SaaS founders like using.
Zoho is general-purpose. It works for newsletters, marketing campaigns, and basic automation. But it doesn't understand SaaS concepts like user activation, feature adoption, or product-led growth.
Price vs Focus
At 10,000 contacts, Zoho costs $35/month. Loops costs around $99/month. That's nearly 3x the price.
The question is: are SaaS-specific features worth the premium? For actual SaaS companies, often yes. For general business email marketing, Zoho is better value.
Developer Experience
Loops has a modern API that developers appreciate. Clean documentation, sensible endpoints, good SDKs. Zoho's API works but feels more enterprise and dated.
If your team includes developers who will integrate email into your product, Loops is more pleasant to work with.
Ecosystem Trade-offs
Zoho Campaigns shines within the Zoho ecosystem. Native CRM integration, helpdesk connection, and one bill for everything. If you use Zoho products, Zoho Campaigns is the obvious choice.
Loops integrates with modern SaaS data tools like Segment but doesn't connect to Zoho. Different ecosystems for different business types.
For SaaS Companies with Stripe
Neither Zoho nor Loops has deep Stripe integration. Loops has basic support, Zoho has none.
If you're building a SaaS product on Stripe, consider Sequenzy. Native Stripe integration enables automation based on trial endings, payment failures, and subscription changes. At $49/month for 10k contacts, it's between Zoho's budget pricing and Loops' premium cost. AI sequences help create email content, and both transactional and marketing emails work from one platform.