Customer Onboarding Templates

Email Templates for Wellness Practices

Warm, professional emails that nurture client relationships and keep your wellness practice thriving.

Wellness practices are built on trust and consistency. These templates help you extend that relationship beyond the session room — welcoming new clients warmly, reinforcing what you discussed in sessions, sharing valuable tips between visits, and gently bringing back clients who've drifted away. Every email reflects the care and intention your clients expect from a wellness professional.

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

New Client Welcome
Welcome a new client after their first booking
General use
Subject Line

Welcome to {{practiceName}} — your wellness journey starts here

Preview Text

We're so glad you're here. Here's what to expect at your first session.

Personalization Variables:
Email Preview
Session Follow-Up
Follow up after a wellness session with key takeaways
General use
Subject Line

Great session, {{firstName}} — here's your recap

Preview Text

A summary of what we covered and your action items for the week.

Personalization Variables:
Email Preview
Weekly Wellness Tip
Share a wellness tip to keep clients engaged between sessions
General use
Subject Line

Your weekly wellness tip: {{tipTitle}}

Preview Text

A quick tip from {{practiceName}} to support your wellness journey this week.

Personalization Variables:
Email Preview
Client Re-engagement
Reach out to clients who haven't booked in 30+ days
General use
Subject Line

We miss you, {{firstName}} — ready to get back on track?

Preview Text

It's been a while since your last visit. Let's pick up where we left off.

Personalization Variables:
Email Preview

Best Practices

Use warm, encouraging language that reflects the wellness industry's supportive tone

Include specific action items in session follow-ups so clients have clear next steps

Keep wellness tips genuinely useful — not just promotional filler

Reference the client's goals in re-engagement emails to show you remember them

Sign emails from the practitioner's name, not just the business name

Include a booking link in every email to make it easy to schedule

Common Mistakes

Giving specific medical or dietary advice in mass emails — keep tips general

Sounding pushy or guilt-tripping in re-engagement emails

Sending wellness tips too frequently — once a week is the sweet spot

Using cold, corporate language that doesn't match your practice's warm personality

Forgetting to include an unsubscribe option for marketing emails like wellness tips

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

Building Community Beyond the Session

The most successful wellness practices don't just treat clients — they build communities. Email is the bridge between sessions that keeps clients engaged, motivated, and connected to your practice. A well-timed follow-up or weekly wellness tip can be the difference between a client who drifts away and one who becomes a lifelong advocate.

The Power of the Session Follow-Up

Clients leave sessions feeling inspired, but that motivation fades fast. A session follow-up email within 24 hours reinforces what you discussed and gives clients a clear list of things to focus on. It also shows that you care about their progress outside of paid sessions — which is exactly the kind of touch that builds deep loyalty.

Gentle Re-engagement That Works

When clients go quiet, the worst thing you can do is nothing. But the second worst thing is being pushy about it. The best re-engagement emails acknowledge life gets busy, remind clients of the progress they've already made, and offer a simple, no-pressure path back. One email is usually enough — if they're ready, they'll book.

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Frequently Asked Questions

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