Customer Onboarding Templates

Email Templates for EdTech

The hardest part of online learning isn't starting — it's finishing. These emails help students do both.

EdTech's biggest challenge isn't getting students to sign up — it's keeping them engaged until they finish. These email templates tackle the motivation gap head-on. From first enrollment to course completion, each email is designed to keep students moving forward.

Ready-to-Use Templates

Copy these templates and customize them for your needs. Each includes HTML and plain text versions.

Student Welcome & Learning Path
Welcome email that sets up the student's learning journey
General use
Subject Line

Your learning path is ready, {{firstName}}

Preview Text

Here's your plan to complete {{courseName}} — starting today.

Personalization Variables:
Email Preview
Progress Nudge
Re-engage student after a few days of inactivity
General use
Subject Line

You're {{progressPercent}} through {{courseName}}

Preview Text

Your next lesson is waiting — pick up where you left off.

Personalization Variables:
Email Preview
Course Completion Celebration
Congratulations email when a student completes a course
General use
Subject Line

You did it! {{courseName}} complete

Preview Text

Congratulations on finishing {{courseName}}. Here's what to do next.

Personalization Variables:
Email Preview
Inactive Student Re-engagement
Re-engage a student who hasn't logged in for 7+ days
General use
Subject Line

Your spot in {{courseName}} is still saved

Preview Text

It's been a while. Here's a quick way to jump back in.

Personalization Variables:
Email Preview

Best Practices

Show progress data (lessons completed, percentage) in every engagement email

Keep nudge emails encouraging, not guilt-tripping

Celebrate completions with stats — time invested, lessons finished, percentile ranking

Make the next step obvious and easy with a direct link to the next lesson

Send re-engagement emails before students fully disengage (3-7 days, not 30)

Common Mistakes

Guilt-tripping inactive students ('You're falling behind!')

Sending re-engagement emails too late — after 30 days, most students are gone

Not including progress data in reminder emails

Generic 'come back' emails without showing what's next

Skipping completion celebrations — they reinforce the habit of finishing

Subject Line Examples

Timing & Performance

Best Days
Tuesday, Wednesday, Thursday
Best Times
9:00 AM, 2:00 PM
Open Rate
25-35%
Click Rate
3-5%

Personalization Tips

The dropout problem is an email problem

Most EdTech companies focus on content quality and ignore the motivation gap. Students don't drop out because the content is bad — they drop out because nothing pulls them back when life gets in the way. A well-timed progress nudge after 3 days of inactivity is more effective than making your videos 10% better.

Build your email strategy around the dropout curve. Most students disengage within the first week. That's where your emails matter most.

Progress visibility drives completion

Students who can see how far they've come are more likely to finish. Include progress bars, lesson counts, and percentage complete in every engagement email. "You're 60% through" is more motivating than "keep learning" because it activates the desire to finish what you've started.

Celebrate every finish

Course completion emails aren't just nice-to-haves — they're part of the product experience. A student who receives a well-crafted congratulations email with their stats and a certificate feels accomplished. That feeling drives them to start the next course, tell others about your platform, and stay subscribed.

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Frequently Asked Questions

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