SequenzyvsIntercom

Intercom Alternative for Email Marketing

Intercom is a customer service platform. Sequenzy is an email marketing platform. Here's how to choose.

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AI Email Generation

Describe what you want, get a full email sequence in seconds.

Native Stripe Integration

Sync customers and payment events automatically.

Talk to the Founder

No support tiers. Chat directly with whoever built it.

Real Pricing Comparison

Intercom's pricing is complex. Here's what you'll actually pay.

Intercom
$600-2,000+/month

Essential $29/seat + AI resolutions ($0.99 each) + email per send + proactive messaging ($99/mo). Adds up fast.

  • Base price$29-139/seat/mo
  • Email campaignsPer-send charges
  • Live chatIncluded
  • AI chatbot$0.99/resolution
  • Pricing predictabilityVariable/usage-based
  • Free tier14-day trial
Sequenzy
$49/month

10,000 subscribers. 300k emails/month. All features included.

  • Base price$49/mo flat
  • Email campaignsIncluded
  • Live chatNo
  • AI chatbotNo
  • Pricing predictabilityFixed monthly
  • Free tier100 subscribers

No credit card required

Full Feature Breakdown

Everything you need, nothing you don't.

Feature
Sequenzy
Intercom
Where Sequenzy Wins
Pricing Simplicity
$49/mo flat
Complex usage-based
Email Focus
Partial
Cost at Scale
Predictable
Unpredictable
Stripe SaaS Integration
Partial
Email Automation Depth
Partial
Transactional Emails
Partial
Where Intercom Wins
Live Chat
AI Chatbot (Fin)
Helpdesk/Ticketing
Product Tours
In-App Messaging
Multi-Channel Support
Email only
Chat, email, SMS, WhatsApp
Customer Support Focus
Marketing
Support
Comparable Features
Email Campaigns
Segmentation
API Access

Different Tools for Different Jobs

This comparison is unusual because Intercom and Sequenzy solve fundamentally different problems:

  • Intercom: AI-first customer service platform. Live chat, helpdesk, AI bots, product tours. Email is one channel among many.
  • Sequenzy: SaaS email marketing platform. Email automation, transactional emails, Stripe integration. 100% focused on email.

If you need customer support infrastructure, Intercom is the choice. If you need email marketing, we're the choice. The overlap is small.

When should you choose Sequenzy?

1. You Primarily Need Email Marketing

Sequenzy is built for email—marketing campaigns, automated sequences, transactional emails. If email is your main channel, we do it better and cheaper than Intercom's email features.

2. You Want Predictable Pricing

Sequenzy is $49/mo for 10k subscribers. Period. Intercom charges per seat ($29-139) + per AI resolution ($0.99) + per email sent + proactive messaging ($99/mo). Real costs often reach $600-2,000+/mo.

3. You Need Native Stripe SaaS Integration

Sequenzy syncs subscription data, MRR, and churn signals from Stripe. Intercom can integrate with Stripe but doesn't have the same SaaS billing depth.

4. You Don't Need Live Chat or Helpdesk

If customer support chat isn't your priority, Intercom's main value proposition doesn't apply to you. Don't pay for features you won't use.

When should you choose Intercom?

1. You Need a Customer Support Platform

We're not a helpdesk. Intercom has ticketing, shared inbox, team assignment, SLAs—everything a support team needs. If you need to manage support tickets, use Intercom.

2. You Need Live Chat

We don't have live chat. Intercom's Messenger widget enables real-time conversation with customers. If live chat is important, Intercom has it and we don't.

3. You Want AI to Handle Support

We don't have AI chat. Intercom's Fin AI can resolve customer queries automatically at $0.99 per resolution. If AI support deflection matters, Intercom has this.

4. You Need Product Tours

We don't have product tours. Intercom can create guided in-app tours for onboarding. If this is important for your product, Intercom has it.

5. You Need Multi-Channel Support

Intercom handles chat, email, SMS, and WhatsApp in one platform. We're email-only. If you need to support customers across channels, Intercom consolidates this.

Honest Limitations of Sequenzy

  • No live chat: We can't add a chat widget to your site.
  • No AI chatbot: We don't have conversational AI.
  • No helpdesk: We don't do ticketing or support team workflows.
  • No product tours: We can't create in-app guided tours.
  • No in-app messages: We don't send messages inside your product.
  • Email-only: No SMS or WhatsApp support.

Honest Limitations of Intercom

  • Expensive: Real costs often $600-2,000+/mo with all the add-ons.
  • Complex pricing: Per-seat + per-resolution + per-email + add-ons. Hard to predict.
  • Email as afterthought: Email isn't their focus. Features are less deep.
  • Overkill for email: If you just need email, you're paying for unused features.
  • Annual contracts: Often locked into yearly commitments.
  • Per-email charges: Bulk emails cost extra on top of base price.

Frequently Asked Questions

Intercom can send emails, but it's not its focus. Email campaigns are charged per send, and the automation is support-focused rather than marketing-focused. For dedicated email marketing, a purpose-built tool like Sequenzy is more cost-effective.

Intercom's pricing is complex: $29-139/seat/mo base + $0.99 per AI resolution + per-email charges + $99/mo for proactive messaging. Real costs for growing companies often reach $600-2,000+/mo.

No. Sequenzy is an email platform. We don't have a live chat widget. If you need live chat, you'd need Intercom or a dedicated chat tool.

Yes. Many companies use Intercom for customer support (chat, helpdesk) and a separate tool for email marketing. They solve different problems.

Yes, but it's focused on customer support workflows (onboarding, support follow-ups) rather than marketing automation. Sequenzy's automation is built for marketing use cases like nurture sequences and lifecycle campaigns.

Fin is Intercom's AI chatbot that can resolve customer queries automatically. It costs $0.99 per resolution. Sequenzy doesn't have an AI chatbot.

Yes. If you primarily need email marketing, Intercom's live chat, helpdesk, and AI features are expensive overhead. Sequenzy is focused on email at a fraction of the cost.

Yes, Intercom can integrate with Stripe. However, Sequenzy's Stripe integration is deeper for SaaS—syncing subscription data, MRR, and churn signals for marketing automation.

Depends on what you need. Intercom is better for customer support. Sequenzy is better for email marketing. Many SaaS companies use both for their respective purposes.

You can export contacts and import to Sequenzy. However, they're different tools—if you're using Intercom for live chat and helpdesk, you'll still need that. Sequenzy would replace only the email marketing portion.

Ready to make the switch?

Start your free trial today. Need help migrating? Chat with the founder directly—we'll handle everything for you.

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Sequenzy - Complete Pricing Guide

Pricing Model

Sequenzy uses subscriber-based pricing. You only pay for subscribers active in sequences (automations). Inactive subscribers are free to store.

All Pricing Tiers

  • 0-100 subscribers: Free (Free annually) - 2k emails/month
  • 101-1,000 subscribers: $19/month ($205/year annually) - 20k emails/month
  • 1,001-5,000 subscribers: $29/month ($313/year annually) - 125k emails/month
  • 5,001-10,000 subscribers: $49/month ($529/year annually) - 300k emails/month
  • 10,001-25,000 subscribers: $99/month ($1069/year annually) - 875k emails/month
  • 25,001-50,000 subscribers: $199/month ($2149/year annually) - 2M emails/month
  • 50,001-100,000 subscribers: $349/month ($3769/year annually) - 4.5M emails/month
  • 100,000+ subscribers: Custom pricing (Custom annually) - Unlimited emails/month

Yearly billing: All plans offer a 10% discount when billed annually.

Free Plan Features (0-100 subscribers)

  • Up to 100 subscribers in sequences
  • 2,000 emails/month
  • Email campaigns
  • Email sequences
  • Advanced analytics
  • Advanced segments
  • Stripe integration
  • API access
  • "Built by Sequenzy" branding

Paid Plan Features (1,000 - 100,000 subscribers)

  • Subscribers in sequences
  • Monthly email quota
  • Email campaigns
  • Email sequences
  • Advanced analytics
  • Advanced segments
  • Stripe integration (Segment by LTV & MRR)
  • API access
  • Priority support
  • No branding

Enterprise Plan Features (100,000+ subscribers)

  • Unlimited subscribers
  • Unlimited emails
  • Advanced analytics
  • Advanced segments
  • Stripe integration
  • Dedicated support
  • Custom integrations
  • SLA guarantee
  • No branding

Important Pricing Notes

  • You only pay for subscribers who are active in automations/sequences
  • Storing inactive subscribers is free
  • No hidden fees - all features included in the price
  • No credit card required for free tier

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