We’ve updated our Terms and Conditions to clarify the requirements for reporting damage, loss or shortages that occur during transport.

What’s changing

Transport damage, loss or shortages must now be reported to Eleiko in writing within five (5) days of delivery. If there is visible damage when your delivery arrives, please make sure this is noted on the consignment note at the time of delivery.

Warranty claims relating to product defects remain unchanged and should still be reported within ten (10) days of discovering the defect.

What you need to do

We recommend inspecting your delivery as soon as it arrives and notifying us promptly of any issues. If there is visible damage, please make sure it is recorded on the consignment note before accepting the delivery.

The updated terms apply from 4 November 2026.

You can read the full Terms and Conditions by clicking the button below.