 | Featurebase |
| Customer portal redesign: API docs, tabs, and more |  | We’ve improved the entire Customer Portal, making it easier for customers to find answers, share feedback, follow their requests, and now even explore your API docs – all in one place. |
One connected Customer Portal |
Your Support, Help Center, Feedback, and Updates now come together in one portal with shared navigation. |
Customers can find what they need with unified search, or use Ask AI to get answers with links to the sources. |
Featurebase now natively supports API docs alongside your help articles, with support for: |
OpenAPI imports from a file or URL, plus updates from your build pipeline Code examples and an interactive playground for testing requests Multiple APIs and versions, with change review before publishing
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API docs are available starting from the Free plan, including the playground. If you use Fibi, it can now answer questions from your published API docs too. |
A new layout and rebuilt editor make your docs easier to organize, write, and browse. |
Organize your Help Center into tabs for different sections Build richer articles with cards, content tabs, steps, and accordions Guide readers with previous/next navigation and related articles Let readers copy articles as Markdown or open in ChatGPT and Claude
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Make the portal match your brand with: |
Different fonts, including your uploaded custom fonts More color controls for light and dark themes A footer with social links and links to your other pages
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You can now also always see your changes as you edit. |
Customers can now see their requests, tickets, and chats in one place, with clear statuses and recent replies. Now it’s easier to know where their issues stand. |
Choose which customer sign-in methods are available Make your docs easier for AI tools to navigate with llms.txt New Updates feed with discussions in a side panel Suggest an existing request or a relevant answer before customers submit new feedback Choose where private support requests go, including an external help desk or email
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We’re super happy to finally bring Featurebase together into one home for your customers. From here, we’ll focus on polishing each area and making them work even better together. |
| | ● New● Improved● Product suite● Support suite | | | |
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