Hi our dear ShopBase user!

Thank you for your interest in ShopBase. Supporting your business is all our concern and pleasure.

Besides, we found that the upcoming subscription bill for [First name]-studio.onshopbase.com will be charged on Nov 17, 2026. Please make sure your payment method is up to date for the bill to be processed successfully.

Important Notices

Please be aware of the following situations in which your store may be frozen or closed:

Frozen Store Policy

• Subscription renewal payment fails
  Your store will be frozen 15 days after the subscription expires if the renewal charge is unsuccessful.
• Auto top-up payment fails while subscription is active
  If your ShopBase Balance becomes negative and the auto top-up attempt fails, your store may be frozen as early as the next day, even if the subscription is still valid.
• Store is closed
  A store may be closed if it is manually closed by the merchant or has not been assigned a subscription plan for activation.

Data Retention Policy

All store data will be permanently deleted and cannot be recovered after 30 days from the subscription expiration date, regardless of whether the store is frozen or closed.

To avoid service interruption or permanent data loss, please ensure your payment information is up to date.

Update payment method

If you have any questions, please contact us at support@shopbase.com.

Best regards,

ShopBase Team

www.shopbase.com