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We've made some changes to our privacy policy and our Data Processing Agreement (DPA). This email is also our formal notice of two new sub-processors.
New sub-processors from 27 November 2026
We're moving our help centre to Cloudflare and adding AI answers from OpenAI. From 27 November 2026, both will be sub-processors under our DPA:
- Cloudflare: hosting and analytics for our help centre.
- OpenAI: AI answers to questions asked in our help centre. OpenAI is already a sub-processor for Smart Request, and that doesn't change.
Under clause 5.2 of the DPA, you can object in writing on reasonable data protection grounds by 19 November 2026. Reply to this email or write to privacy@contentsnare.com, and we'll talk it through with you.
See the updated sub-processor list
Privacy policy
- Security and abuse prevention: we've added this as a reason we use personal information. We use details like IP addresses and browser information to spot and block fraud, spam and fake sign-ups.
- Our help centre: the policy now covers the questions you ask in our help centre, and where they're processed.
Read the privacy policy
If you're happy with these changes, there's nothing you need to do.
James |
